Customer Service Representative
5 days ago
Job Title: Customer Service Representative
Location: Utah, USA
Salary: $15.00 - $18.00 per hour
About the Job:
We are seeking a motivated and enthusiastic Customer Service Representative to join our team at Planet Fitness - Fitton Clubs. As a key member of our staff, you will be responsible for providing exceptional customer service to our members and guests, ensuring an exceptional 'Judgement Free' experience.
Responsibilities:
- Greet members and guests with a smile, providing a welcoming atmosphere.
- Answer phone calls in a friendly manner, assisting callers with various questions.
- Check members in, tour, and sign up new members, logging amenities and communicating updates and events.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point-to-sale system.
- Utilize the POS system to assist with new membership cards, address changes, and billing/payment questions.
Club Cleanliness and Maintenance:
- Maintain a clean and orderly front desk area and lobby.
- Regularly clean facilities, including mopping under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Clean all exercise equipment and tanning beds regularly.
- Regularly clean restrooms and wet areas, stocking as needed.
Qualifications & Requirements:
- Applicants must undergo a 7-year criminal background check within the first week of hire.
- Prior customer service experience is preferred.
- Must be 18 years or older.
- High School diploma/GED equivalent required.
- Upbeat, positive attitude.
- Punctuality and reliability are essential.
- CPR/AED Certification required.
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