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Service Excellence Manager

1 month ago

Buffalo, New York, United States Rite Aid Full time

Rite Aid

Job Description:

We are seeking a skilled Service Excellence Manager to join our team at Rite Aid. As a key member of our retail staff, you will play a vital role in ensuring that every customer leaves our store with a positive experience.

 

About the Role:

As a Lead Service Associate, you will be responsible for supervising and assisting Store Associates with daily operational tasks, providing exceptional customer service, and maintaining a safe, clean, and welcoming environment for customers and colleagues.

 

Responsibilities:

  • Supervise and assist Store Associates with daily operational tasks
  • Provide exceptional customer service by assisting customers with their shopping needs and transactions
  • Tend to merchandising tasks via plan-o-gram
  • Perform proper receiving and stocking procedures
  • Count and reconcile cash register drawers
  • Prepare deposits and order change from the bank
  • Maintain a safe, clean, and pleasing environment for customers and associates
  • Design a monthly schedule and assign work to foster an efficient and effective workflow

 

Requirements:

  • H.S. Diploma or General Education Degree (GED) required
  • At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level

 

What We Offer:

We offer competitive health plans, generous paid time off, 401K matching, and career growth opportunities. Our goal is to create an environment that inspires and motivates you to reach your full potential.

 

Salary:

The typical starting pay range for this position is between $15 - $17.50 per hour, although wages can vary based on experience and location.