Franchise CSP/Receptionist Position

4 weeks ago


Virginia Beach, Virginia, United States H&R Block Full time

About the Role:

We are seeking a highly skilled and motivated Receptionist to join our Franchise Location team at H&R Block. As a Receptionist, you will be the first point of contact for our clients, providing exceptional customer service and ensuring a seamless experience for all visitors.

Key Responsibilities:

  • Answer phones and greet clients in a personalized, friendly, and inviting manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients how they would like to be scheduled
  • Help to ensure all clients' needs have been met during service both in person, over the phone or virtually
  • Maintain office cleanliness and organization of resources with team members
  • Other duties as assigned

Requirements:

  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task
  • Strong organizational and time-management skills
  • Computer proficient with the ability to use Microsoft Office

About H&R Block:

We believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong.



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