Member Success Manager

7 months ago

Corning, United States Snap Fitness Full time
Snap Fitness in Corning is looking for an enthusiastic member success manager This position is ideal for a candidate who is looking to expand her/his leadership in wellness program management, client success and satisfaction

Our mission is to help people create positive lifestyle habits that make them feel fantastic

The Member Success Manager is responsible for retaining current members and producing consistent monthly sales of new memberships to surpass all goals and expectations. The Member Success Manager must display, have knowledge of and participate in company services, programs, and products and must be knowledgeable of current industry trends and competitors.

Qualifications: College degree from an accredited university in health science, physical education or any fitness or related field.
Certifications in lieu of a College degree: American College of Sports Medicine (ACSM); American Council on Exercise (ACE) or the National Strength and Conditioning Association (NSCA). Preferred certifications include: Certified Personal Trainer, Health Fitness Specialist or Clinical Exercise Physiologist

2-3 years of experience of professional work experience in the fitness and health industry working directly with clients in helping them achieve their fitness goals.

Must be able to work independently but still be connected and follow protocols and procedures.

  • Experience managing and maintaining a fitness facility is highly desired.
KNOWLEDGE, SKILLS, ABILITIES:
  • Excellent verbal, nonverbal communication and listening skills
  • Strong work ethic that includes punctuality, organization, and attention to detail
  • Ability to maintain a friendly, enthusiastic, and positive attitude
  • Outwardly facing professional appearance
  • Confidence and desire to create new relationships quickly
  • Ability to quickly acquire and apply new knowledge and skills
  • Willingness to work flexible hours
  • Demonstrated selling skills, including cross-selling and upselling
  • Ability to effectively enter and retrieve information from sales tracking systems
  • Basic computer skills (MS Office, email, MS Windows)
(CPR/First Aid Certifications must be completed within the first 90-days of employment)

FUNCTIONS OF POSITION:
  • Deliver the ultimate fitness experience to every member, every time
  • Recruit and retain new club members
  • Attain membership sales and revenue goals
  • Create and manage a monthly or weekly schedule of client appointments, classes, workshops, etc.
  • Meet, greet, and work the floor during select times
  • Serve as Manager on Duty as assigned
  • Aid in the management of facility software, supplying reports monitoring activities and programs of the facility to maintain accurate financial and statistical records.
  • Conduct service appointments with members which includes body fat analysis, nutritional counseling, proper use of fitness equipment, and proper form of exercises.
  • Advise members on ways to achieve their fitness goals.
  • Develop individualized exercise programs consistent with our members' personal fitness and exercise goals.
  • Continually monitor and assist members to ensure proper form is used when performing exercises.
  • Ensure facility cleanliness and tidiness.
  • Responsible for achieving monthly revenue goal established by management team.
  • Partner with sales/management team to help new members achieve their fitness goals with personal training.
  • Provide a clean, safe, and healthy environment for members, guests, and co-workers.
  • Help retain and attain new members through club promotion and customer service excellence.
  • Help integrate new members within the first 30 days of joining. All members are to receive a personalized workout upon completion of the onboarding session.
  • General knowledge of management, program development, promotion, and budgeting.
  • General knowledge and experience in planning, prioritizing, and organizing a changing workload.
  • Ability to multi-task and provide exceptional customer service to the public with professional and effective communication skills.
  • Previous experience in both development and leading fitness activities/programs for a membership-based facility preferred.
  • Ability to establish and maintain positive and effective working relationships with co-workers, the public, members & guests and other departments and agencies.
  • The ability to effectively manage facility programming software, use of a personal computer, including word processing, copy and electronic viewing devices, phone, social media, and various other technology.
  • CPR/First Aid, follow all safety protocols, and mandatory reporting requirements.


Compensation: $16.00 - $22.00 per hour

Founded in 2003, Snap Fitness is a fast-growing, world-wide provider of compact, state-of-the-art 24/7 fitness centers. Snap is a fast, convenient, and affordable workout alternative to over-sized, over-priced, and over-crowded health clubs. We feature 24/7 access to cardio and strength-training equipment that truly sets industry standards. With progressive, member-friendly policies that include the elimination of contracts, an ability to freeze memberships for up to three months annually, and the freedom to use any Snap Fitness club in North America, our club represents one of the best high-growth employment choices for today's fitness-oriented job seeker.

Ready to join the supportive Snap Fitness team? We are always posting new job opportunities at our clubs across the country. As a Snap Fitness team member, you'll make a difference in people's lives every day. If you want a job where you can inspire others and help them achieve their health and fitness goals, you've come to the right place.

We're looking for outgoing, passionate leaders to join our team

  • Retail Team Member

    7 days ago

    Corning, Iowa, United States Hy-Vee Supermarket Full time

    **Job Description:**We are seeking a Retail Team Member to join our Hy-Vee Supermarket team. As a Retail Team Member, you will be responsible for providing exceptional customer service and supporting the sales floor with inventory management and merchandising.Key Responsibilities:Provide prompt and efficient customer serviceSupport the sales floor with...

  • Accounting Specialist for Financial Management

    1 month ago

    Corning, New York, United States Roth Elder Law Full time

    Job DescriptionWe are seeking a highly skilled Accounting Specialist to oversee all financial aspects of our law firm. As an experienced bookkeeper, you will be responsible for managing day-to-day financial transactions, preparing financial reports, and ensuring accurate recording of client data.About Roth Elder LawRoth Elder Law is a reputable law firm...

  • Global Order Manager

    1 month ago

    Corning, New York, United States Compunnel Inc. Full time

    About the RoleThe successful candidate will be responsible for managing logistics for offshore and export orders using Origin Manager, ensuring everything runs smoothly from origin to destination.Key responsibilities include:Managing global customer relationships to ensure seamless order fulfillment.Collaborating with internal teams to resolve payment...

  • Employee Experience Manager

    1 week ago

    Corning, New York, United States AIM Independent Living Center Full time

    Aim Independent Living Center is hiring an Employee Experience Manager to lead our efforts in creating a positive and productive work environment. The successful candidate will have a strong background in human resources, with expertise in employee engagement, retention, and total rewards.The estimated salary for this role is $58,000 - $68,000 per year,...

  • Adult Care Manager

    2 months ago

    Corning, United States Pathways, Inc. Full time

    Pay: $22.50 - $22.60 per hour! (depending on related experience) Nature of Work The Adult Care Manager is responsible for the provision of care management services to adults enrolled in the regional Health Homes. All work will be carried out in accordance with well-established protocols for the delivery of care management services. Minimum...

  • Adult Care Manager

    3 weeks ago

    Corning, United States Pathways, Inc. Full time

    Pay: $22.50 - $22.60 per hour! (depending on related experience)Nature of WorkThe Adult Care Manager is responsible for the provision of care management services to adults enrolled in the regional Health Homes. All work will be carried out in accordance with well-established protocols for the delivery of care management services.Minimum Qualifications* It is...

  • Order Management Specialist

    1 month ago

    Corning, New York, United States Compunnel Inc. Full time

    Job Summary: We are seeking a skilled Customer Service Coordinator to join our team in Corning, NY. The successful candidate will manage domestic and international customer orders, ensuring accuracy and timeliness. They will work closely with internal teams to resolve issues and improve processes. A passion for quality and customer focus is essential for...

  • Care Management Specialist

    4 weeks ago

    Corning, New York, United States Pathways, Inc. Full time

    About Us: Pathways, Inc. is a leading provider of care management services dedicated to empowering individuals with complex needs to achieve their full potential. Our team of compassionate professionals is committed to delivering exceptional care that addresses the unique needs of each client.**Job Description:**We are seeking an experienced Senior Care...

  • Wealth Management Professional

    7 days ago

    Corning, New York, United States Atria Wealth Solutions Full time

    Job Description: Wealth Management ProfessionalAtria Wealth Solutions is seeking a skilled Wealth Management Professional to join our team. As a Wealth Management Professional, you will be responsible for providing personalized wealth management services to clients and helping them achieve their financial goals.Responsibilities:Evaluate client needs and...

  • Domestic and International Customer Order Manager

    1 month ago

    Corning, New York, United States Compunnel Inc. Full time

    Job Description: We are seeking a highly motivated Customer Service Coordinator to join our team in Corning, NY. This role involves managing domestic and international customer orders, ensuring accuracy and timeliness. The ideal candidate will have strong experience in customer service within a corporate setting, with the ability to multitask and handle...

  • Sanitation and Custodial Services Manager

    2 weeks ago

    Corning, New York, United States D&R Cleaning Inc Full time

    Key QualificationsTo be successful in this role, applicants must have previous experience in cleaning, maintenance, or related fields. They should also possess strong attention to detail, organizational skills, and the ability to handle physical workload. Team-oriented individuals with a strong work ethic are encouraged to apply.

  • Fast Food Team Member

    7 days ago

    Corning, Arkansas, United States Subway Full time

    Salary: $11 per hourAbout the Role:The ideal candidate will have strong communication skills, basic math skills, and the ability to work effectively as part of a team. You will be required to pass a drug test and background check.Responsibilities:Crafting sandwiches with skill and creativityProviding warm and friendly customer serviceManaging cash and card...

  • Operational Leader

    4 weeks ago

    Corning, New York, United States Affinity Executive Search Full time

    At Affinity Executive Search, we are seeking an experienced Operational Leader to oversee the performance of our multi-unit QSR franchise. This is a leadership role that requires a strong background in managing high-volume locations and driving operational excellence.About the RoleWe are looking for a seasoned professional with a proven track record in...

  • Lube & Tire Technician

    3 months ago

    Corning, United States Loves Travel Stops & Country Store Full time

    Req ID: 445079 Address: 3595 S 99 W HWY Corning, CA, 96021   Welcome to Love’s!   Where People are the Heart of Our Success   Lube & Tire Technician  As with Love’s, Speedco’s values go beyond our name. We look for those same values in our people. Our network of travel stops are growing at a tremendous rate as we become the leader in...

  • Facilities Technician

    7 days ago

    Corning, Iowa, United States Catholic Health Initiatives Full time

    Responsibilities and QualificationsClean and disinfect patient, ancillary, and public areas daily following established procedures.Operate manual, battery-powered, and electric equipment such as mechanical floor cleaners and vacuums.Collect, handle, and dispose of designated waste streams and soiled linens in the prescribed manner.Complete stat and routine...

  • Lube & Tire Technician

    5 months ago

    Corning, United States Loves Travel Stops & Country Store Full time

    Req ID: 445079 Address: 3595 S 99 W HWY Corning, CA, 96021   Welcome to Love’s!   Where People are the Heart of Our Success   Lube & Tire Technician  As with Love’s, Speedco’s values go beyond our name. We look for those same values in our people. Our network of travel stops are growing at a tremendous rate as we become the leader in...

  • Lube & Tire Technician

    4 months ago

    Corning, United States Loves Travel Stops & Country Store Full time

    Req ID: 445079 Address: 3595 S 99 W HWY Corning, CA, 96021 Welcome to Love’s!   Where People are the Heart of Our Success   Lube & Tire Technician As with Love’s, Speedco’s values go beyond our name. We look for those same values in our people. Our network of travel stops are growing at a tremendous rate as we become the leader in highway...

  • Service Advisor

    7 days ago

    Corning, United States Loves Travel Stops & Country Store Full time

    Req ID: 451964Address: 3595 S 99 W HWY Corning, CA, 96021  Welcome to Love’s! OBJECTIVE: Service Advisors drive sales success in our Truck Care facilities through salesmanship, leadership, and customer service. They are key team members, combining technical and managerial skills to lead service centers and progress towards becoming a Truck Care General...

  • Medical Unit Lead Nurse

    3 weeks ago

    Corning, New York, United States Corning Center Full time

    Registered Nurse Supervisor NightsCorning Center for Rehabilitation and Healthcare is seeking an experienced Registered Nurse (RN) Supervisor to work nights 11 PM - 7 AM in a Skilled Nursing Facility located in Corning, NY.About UsWe offer a variety of services including Skilled Nursing Care, Physical Therapy, Occupational Therapy, Rehabilitative Care and...

  • Corporate Events Specialist

    3 weeks ago

    Corning, New York, United States Corning Incorporated Full time

    At Corning Incorporated, we are shaping the future through our innovative technologies. As a CORPORATE EVENTS SPECIALIST, you will play a crucial role in delivering exceptional experiences that showcase our company's excellence. We invite you to join our team and contribute to the success of our corporate events.Job DescriptionWe are seeking a highly...