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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Customer Service team at Fidelity Investments. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and helping our clients achieve their financial goals.
Key Responsibilities- Provide timely and effective support to customers through various channels, including phone, email, and live chat.
- Assist customers with a range of inquiries and issues related to their accounts and financial products.
- Develop and maintain a deep understanding of our products and services to provide accurate and informed solutions.
- Collaborate with internal teams to resolve complex customer issues and escalate as needed.
- Continuously improve customer satisfaction and loyalty through proactive communication and issue resolution.
- A comprehensive training program to equip you with the skills and knowledge needed to succeed in this role.
- A dynamic and supportive work environment that fosters growth and development.
- A competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- Opportunities for career advancement and professional growth within the company.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
- Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- Basic computer skills and proficiency in Microsoft Office applications.
We are seeking a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. If you are a team player with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
