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Housekeeping Manager
4 weeks ago
**Job Summary**
We are seeking a highly skilled and experienced Housekeeping Manager to join our team at Hampton Inn & Suites Speedway. As a Housekeeping Manager, you will be responsible for ensuring that our guests have a clean and comfortable stay by overseeing the day-to-day activities of the housekeeping and laundry team.
**Key Responsibilities**
* Maintain a friendly, cheerful, and courteous demeanor at all times
* Oversee day-to-day activities of housekeeping and laundry team
* Ensure clean guest rooms and public areas
* Obtain list of rooms to be cleaned and prospective check-outs to prepare work assignments
* Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeping to ensure quality standards
* Effectively coordinate the efforts of Housekeeping with the Front Office, Laundry, and Maintenance departments
* Document and resolve issues with discrepant rooms with Front Desk
* Prepare, distribute, and communicate changes in assignment sheets/work boards
* Hire, train, schedule, evaluate, motivate, and coach employees
* Observe service behaviors of employees and provide feedback to individuals; continuously strive to improve service performance
* Listen and respond appropriately to concerns of other employees
* Handle guest problems and complaints seeking assistance as necessary
* Sets positive example for guest relations
* Manage linen inventory and guest supplies and order as needed
* Work effectively with Maintenance Department on guest room maintenance needs
* Ensure all employees have proper supplies, equipment, and uniforms
* Assist in all lost and found procedures
* Follow company safety and security procedures, report maintenance issues, safety hazards, and accidents
* Comply with all company and brand standards
**Requirements**
* Professional demeanor
* Clear communication skills
* Ability to support interdepartmental teams to reach the common goal
* Support all coworkers and treat them with dignity and respect
* Continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 55 pounds without assistance and in excess of 55 pounds with assistance
* Ability to stand and walk for an entire shift and perform repetitive motions
* Read and visually verify information in a variety of formats (i.e. small print)
* Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
* Clean uniform and professional appearance
**Benefits**
* Employee Referral Program
* Bonus Program
* Merit Increase
* Paid Vacation
* Flex Days
* 401k with Employer Contribution
* Medical, Dental, Vision
* Life Insurance
* Long-term/Short-term Disability
* Accident Insurance
* Critical Insurance
**Equal Opportunity Employer**
MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.