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Bakery Customer Service Specialist
2 months ago
Bakery Associate Job Overview:
The Bakery Associate plays a crucial role in ensuring customer satisfaction and maintaining the quality of service in our bakery. This position involves engaging with customers, addressing their inquiries, and providing detailed information about our products.
Key Responsibilities:
- Assist customers with their inquiries and requests related to bakery products.
- Document customer interactions and the actions taken to resolve their issues.
- Process customer orders accurately, calculate charges, and manage billing procedures.
- Update and maintain customer accounts to ensure accurate information.
- Deliver comprehensive information regarding our bakery offerings and services.
- Handle returns and resolve customer complaints effectively.
Qualifications and Additional Information:
- Compensation: Annual cash bonus of $2,000 and commission earnings of $6,725.
- Benefits include adoption assistance, tuition reimbursement, 401(k) matching, flexible scheduling, and remote work options.
- Strong communication skills are essential, along with the ability to engage with diverse customer personalities.
- Experience in customer interactions via phone, in-person, and online platforms is preferred.
- Professional demeanor in managing customer interactions across various channels.
About Online Welcome Kit:
Online Welcome Kit is dedicated to fostering a supportive work environment where employees can thrive. We provide weekly catered lunches and comprehensive health insurance for our staff. Our goal is to empower our employees to make a positive impact on our customers' experiences.
