Bilingual Part-time Survey Analyst

2 weeks ago


Goleta, California, United States SHP Full time
Job Title: Bilingual Part-time Survey Analyst

SHP is a leader in analytics and performance management solutions serving the post-acute market.

We are an industry leader in helping Home Health, Hospice, and Skilled Nursing providers improve their financial and quality performance while complying with regulatory requirements.

Job Summary:

The Bilingual Part-time Survey Analyst will field and return calls from respondents/patients/caregivers and answer questions they may have about the survey sent to them by SHP.

Key Responsibilities:
  • Field and return calls from respondents/patients/caregivers
  • Manually enter data using Excel and other software
  • Visual review of on-screen material for quality and compliance
  • Mail handling, including opening and extracting envelope contents
  • Scanning of surveys along with documentation
  • Edit returned surveys and Quality Assurance of imported data
Requirements:
  • Able to follow specific instructions and procedures without deviation
  • Excellent attention to detail
  • Good phone skills (helpful, clear, direct, patient, and courteous)
  • Proficient in core computer skills (Excel, Word, etc.)
  • Minimum of one year of telephone support or similar experience
  • Fluent in both English and Spanish
Benefits:

Part-time employees are eligible for paid vacation, sick time, holidays, and 401(k) plan participation.

This is an on-site, Monday to Friday position with part-time hours as scheduled anytime between 8am and 4pm.



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