Bilingual Part-time Survey Analyst
2 weeks ago
SHP is a leader in analytics and performance management solutions serving the post-acute market.
We are an industry leader in helping Home Health, Hospice, and Skilled Nursing providers improve their financial and quality performance while complying with regulatory requirements.
Job Summary:The Bilingual Part-time Survey Analyst will field and return calls from respondents/patients/caregivers and answer questions they may have about the survey sent to them by SHP.
Key Responsibilities:- Field and return calls from respondents/patients/caregivers
- Manually enter data using Excel and other software
- Visual review of on-screen material for quality and compliance
- Mail handling, including opening and extracting envelope contents
- Scanning of surveys along with documentation
- Edit returned surveys and Quality Assurance of imported data
- Able to follow specific instructions and procedures without deviation
- Excellent attention to detail
- Good phone skills (helpful, clear, direct, patient, and courteous)
- Proficient in core computer skills (Excel, Word, etc.)
- Minimum of one year of telephone support or similar experience
- Fluent in both English and Spanish
Part-time employees are eligible for paid vacation, sick time, holidays, and 401(k) plan participation.
This is an on-site, Monday to Friday position with part-time hours as scheduled anytime between 8am and 4pm.
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