Senior Survey/Support Analyst
1 day ago
SHP is seeking a highly skilled and detail-oriented Senior Survey/Support Analyst to join our team. As a Bilingual (English/Spanish) Part-time employee, you will be responsible for fielding and returning calls from respondents, patients, and caregivers, answering questions about surveys sent by SHP.
Key Responsibilities- Receive and respond to inbound calls or place outbound calls to respondents, patients, and caregivers
- Manually enter data using Excel and other software
- Visual review of on-screen material for quality and compliance
- Mail handling, including opening and extracting envelope contents
- Scanning of surveys and returned surveys for quality assurance
- Fluent in both English and Spanish
- Excellent phone skills, including helpful, clear, direct, patient, and courteous communication
- Proficient in core computer skills, including Excel and Word
- Minimum of one year of telephone support or similar experience
As a part-time employee, you will be eligible for paid vacation, sick time, holidays, and a 401(k) plan. This is an on-site position with part-time hours as scheduled between 8am and 4pm, typically 25 hours per week, but may fluctuate between 20 and 29 hours per week depending on work volume.
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Bilingual Part-time Sr. Survey/Support Analyst
2 weeks ago
Goleta, California, United States SHP Full timeJob Title: Bilingual Part-time Sr. Survey/Support AnalystStrategic Healthcare Programs (SHP) is a leading provider of analytics and performance management solutions for the post-acute market. We help Home Health, Hospice, and Skilled Nursing providers improve their financial and quality performance while complying with regulatory requirements.Job Summary:The...
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Bilingual Part-time Sr. Survey/Support Analyst
2 weeks ago
Goleta, California, United States SHP Full timeJob Title: Bilingual Part-time Sr. Survey/Support AnalystStrategic Healthcare Programs (SHP) is a leading provider of analytics and performance management solutions for the post-acute market. We help Home Health, Hospice, and Skilled Nursing providers improve their financial and quality performance while complying with regulatory requirements.Job Summary:The...
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Bilingual Part-time Sr. Survey/Support Analyst
2 weeks ago
Goleta, California, United States SHP Full timeJob Title: Bilingual Part-time Sr. Survey/Support AnalystSHP is a leader in analytics and performance management solutions serving the post-acute market. We are an industry leader in helping Home Health, Hospice, and Skilled Nursing providers improve their financial and quality performance while complying with regulatory requirements.The Bilingual Part-time...
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Part-time Sr. Survey/Support Analyst
9 minutes ago
Goleta, California, United States SHP Full timeStrategic Healthcare Programs (SHP) is a leader in analytics and performance management solutions serving the post-acute market. We are an industry leader in helping Home Health, Hospice, and Skilled Nursing providers improve their financial and quality performance while complying with many regulatory requirements. Additionally, we connect the post-acute...
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Bilingual Part-time Survey Analyst
2 weeks ago
Goleta, California, United States SHP Full timeJob Title: Bilingual Part-time Survey AnalystSHP is a leader in analytics and performance management solutions serving the post-acute market.We are an industry leader in helping Home Health, Hospice, and Skilled Nursing providers improve their financial and quality performance while complying with regulatory requirements.Job Summary:The Bilingual Part-time...
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