Senior Survey/Support Analyst

1 day ago


Goleta, California, United States SHP Full time
Job Summary

SHP is seeking a highly skilled and detail-oriented Senior Survey/Support Analyst to join our team. As a Bilingual (English/Spanish) Part-time employee, you will be responsible for fielding and returning calls from respondents, patients, and caregivers, answering questions about surveys sent by SHP.

Key Responsibilities
  • Receive and respond to inbound calls or place outbound calls to respondents, patients, and caregivers
  • Manually enter data using Excel and other software
  • Visual review of on-screen material for quality and compliance
  • Mail handling, including opening and extracting envelope contents
  • Scanning of surveys and returned surveys for quality assurance
Requirements
  • Fluent in both English and Spanish
  • Excellent phone skills, including helpful, clear, direct, patient, and courteous communication
  • Proficient in core computer skills, including Excel and Word
  • Minimum of one year of telephone support or similar experience
Benefits

As a part-time employee, you will be eligible for paid vacation, sick time, holidays, and a 401(k) plan. This is an on-site position with part-time hours as scheduled between 8am and 4pm, typically 25 hours per week, but may fluctuate between 20 and 29 hours per week depending on work volume.



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