Customer Service Liaison

7 days ago


Lynnwood, Washington, United States Express Employment Full time

The Customer Service Specialist role at Express Employment in Lynnwood, WA is a fantastic opportunity for those looking to excel in a dynamic customer-facing position. With a competitive salary range of $21-$24 per hour, depending on experience, this full-time Evaluation to Hire (33+ hours/week) position offers a chance to grow professionally while making a meaningful impact.

Job Summary

We are seeking a skilled Customer Service Specialist to join our team at a manufacturing company in Lynnwood. As a key member of our client's support team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and teamwork.

Key Responsibilities
  • Process orders efficiently using Microsoft Dynamics
  • Respond to customer inquiries via email using Microsoft Outlook
  • Listens to customers' concerns, issues, and questions, and resolves them promptly
  • Assists with marketing and promotional projects to enhance the company's presence
  • Coordinates small parcel shipments and generates shipment quotations using FedEx Desktop Customer Tools
  • Orders office supplies as needed
  • Communicates effectively with warehouse staff to ensure seamless operations
Requirements

To succeed in this role, you should possess:

  • Proficiency in Microsoft Office 10, particularly Word, Excel, and Outlook
  • Able to travel up to 25% for trade show representation
  • Excellent grammar, computer, and numerical skills
  • Strong telephone etiquette for handling incoming and outgoing calls
  • Direct, clear communication with clients, colleagues, and other stakeholders
  • Photoshop and/or Illustrator experience is highly desirable
Benefits

As an eligible Express Associate, you can enjoy a comprehensive benefits package, including:

  • Medical Plan
  • Dental Plan
  • Holiday Pay (6 Days Observed)
  • 401(k) Retirement Savings Plan
  • Vision/Eyewear Plan
  • Life Insurance
  • Prescription Drug Reimbursement
  • Short-Term Disability
  • Referral Bonuses


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