Customer Service Liaison
7 days ago
The Customer Service Specialist role at Express Employment in Lynnwood, WA is a fantastic opportunity for those looking to excel in a dynamic customer-facing position. With a competitive salary range of $21-$24 per hour, depending on experience, this full-time Evaluation to Hire (33+ hours/week) position offers a chance to grow professionally while making a meaningful impact.
Job SummaryWe are seeking a skilled Customer Service Specialist to join our team at a manufacturing company in Lynnwood. As a key member of our client's support team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and teamwork.
Key Responsibilities- Process orders efficiently using Microsoft Dynamics
- Respond to customer inquiries via email using Microsoft Outlook
- Listens to customers' concerns, issues, and questions, and resolves them promptly
- Assists with marketing and promotional projects to enhance the company's presence
- Coordinates small parcel shipments and generates shipment quotations using FedEx Desktop Customer Tools
- Orders office supplies as needed
- Communicates effectively with warehouse staff to ensure seamless operations
To succeed in this role, you should possess:
- Proficiency in Microsoft Office 10, particularly Word, Excel, and Outlook
- Able to travel up to 25% for trade show representation
- Excellent grammar, computer, and numerical skills
- Strong telephone etiquette for handling incoming and outgoing calls
- Direct, clear communication with clients, colleagues, and other stakeholders
- Photoshop and/or Illustrator experience is highly desirable
As an eligible Express Associate, you can enjoy a comprehensive benefits package, including:
- Medical Plan
- Dental Plan
- Holiday Pay (6 Days Observed)
- 401(k) Retirement Savings Plan
- Vision/Eyewear Plan
- Life Insurance
- Prescription Drug Reimbursement
- Short-Term Disability
- Referral Bonuses
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