Customer Service Representative: Healthcare Access Expert

1 week ago


Lynnwood, Washington, United States Sea Mar Community Health Centers Full time
About the Position

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our Managed Care department in Lynnwood, WA.

The ideal candidate will be responsible for ensuring that customers newly assigned or wishing to obtain care at Sea Mar are accommodated. They will provide public health coverage enrollment assistance, insurance education, and public health coverage case management.

Key Responsibilities
  • Serve as a primary liaison between clients and clinic, focusing on alleviating barriers to service and helping patients establish Sea Mar as their medical home.
  • Assist with public health coverage program applications, ensures patients have selected a primary care provider, assists in scheduling appointments and identifying other health care services available.
  • Conduct outreach activities and participate in corporate marketing campaigns to promote Sea Mar's services.
  • Maintain activity records, submit progress reports as directed by the Managed Care Department.
  • Identify and advocate on behalf of the customer regarding barriers to coverage and/or utilization of health care services.
Requirements
  • Bachelor's degree in Social Services or related field preferred.
  • At least 1 year of customer service experience required; preferably in a healthcare environment.
  • Bilingual in English/Spanish required.
What We Offer

Sea Mar offers competitive compensation and benefits, including:

  • An estimated salary range of $45,000 - $60,000 per annum, based on location and experience.
  • Medical, dental, and vision coverage.
  • Prescription coverage and life insurance.
  • EAP (Employee Assistance Program) and paid time-off starting at 24 days per year + 10 paid holidays.
  • 401(k)/Retirement options.


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