Technical Support Specialist

3 weeks ago


Falls Church, Virginia, United States ARES Solutions, Inc. Full time

Job Description

As a Technical Support Specialist at ARES Solutions, Inc., you will be responsible for providing top-notch customer service and technical support to our clients. Your primary focus will be on resolving Tier II customer support issues, managing Windows 11 Operating Systems, and ensuring the smooth operation of our Server 2022 infrastructure.

Responsibilities:

  • Provide Tier II customer support to resolve technical issues
  • Manage Windows 11 Operating Systems and ensure smooth operation
  • Manage Server 2022 infrastructure and upgrade path for previous versions
  • Image desktops and laptops
  • Troubleshoot VPN connectivity issues
  • Provide support for Office 2016 and O365 applications
  • Troubleshoot Zscaler issues
  • Perform testing and installations of software
  • Preferred skills: BigFix and SCCM experience, scripting experience

Qualifications:

  • Bachelor's degree in Information Technology or equivalent
  • 7 years of related experience
  • Windows 10 and Server 2022 experience
  • Tier II support experience
  • Office 365 troubleshooting experience
  • VPN troubleshooting experience

At ARES Solutions, Inc., we are committed to providing the highest level of customer service and technical support to our clients. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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