Customer Service Representative

1 week ago


Baltimore, Maryland, United States CARROLL INDEPENDENT FUEL COMPANY Full time

**Job Summary:**

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Experience Specialist at Carroll Independent Fuel Company in Baltimore, MD.

As a key member of our store team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience, and supporting store operations. If you have a passion for working with people, a strong commitment to teamwork, and excellent communication skills, we encourage you to apply.

**Key Responsibilities:**

  • Provide superior customer service, greeting, assisting, and thanking each customer.
  • Respond to all customer requests in a timely manner.
  • Support and follow all safety and security initiatives.
  • Ensure proper cash handling, operating the POS, and managing cash bank procedures.
  • Adhere to all store operations procedures, policies, and guidelines.
  • Properly execute up-selling initiatives and provide value to customers.
  • Follow daily operating procedures to ensure the store is clean, organized, and well-kept.

**Requirements:**

  • Must be at least 16 years old.
  • Strong focus on customer service and working with people.
  • Strong commitment to teamwork.
  • Strong communication skills, including verbal communication with customers.
  • Ethical, honest, trustworthy, respectful, compassionate, supportive, and patient.
  • Flexible and adaptable to change.
  • Ability to handle difficult situations professionally.
  • Ability to lift up to 50 lbs.
  • Reliable transportation.

**Working Conditions:**

  • Retail environment with occasional exposure to unpleasant conditions, including dust, extreme temperatures, and potential contact with petroleum and/or cleaning products.
  • Spends most of the shift standing with frequent bending and lifting.

**Salary:** $25,000 - $35,000 per year, based on experience.



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