Service Coordinator
4 days ago
We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Greenway Equipment Inc. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and maintaining accurate records.
Key Responsibilities- Assist the service manager and assistant service manager in maintaining accurate and on-time reports and records.
- Field internal and external customer inquiries and respond to their service-related questions.
- Prepare and manage work orders to ensure technicians have the necessary information to complete tasks efficiently.
- Communicate regularly with customers regarding repair timelines and updates on anticipated completion dates.
- Assist with logistics, including trucking, washing, and other tasks as directed.
- Complete pre- and post-delivery inspections for rental and demo units.
- Verify factory shipping documentation for shortages and equipment condition.
- Open and maintain work orders, ensuring they are previewed, approved, and invoiced in a timely manner.
- Maintain service department filings and records, as well as the service library, with current information.
- Manage warranty bins, service parts, and oil sample submissions.
- Update customer profiles with equipment, hours, or other relevant information.
- Maintain service accessories and supplies charges within budgeted expenses.
- Prepare service technician time management reports for daily reporting.
- Ensure all warranty and product improvement programs are completed and submitted within the required timeframe.
- Participate in service training programs to develop skills and knowledge.
- Maintain a clean work area and perform tasks in a neat and orderly fashion.
- Follow all safety rules and regulations.
- Maintain knowledge of John Deere and competitive products.
- Experience with basic computer and accounting functions.
- Experience analyzing and interpreting internal reports.
- Experience working cooperatively in a team environment.
- Experience communicating effectively.
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Service Coordinator
4 days ago
Wynne, Arkansas, United States Greenway Equipment Inc Full time{"title": "Service Coordinator", "content": "Job SummaryGreenway Equipment Inc is seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and maintaining accurate records.Key...
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