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Lead Technical Advisor

2 months ago

Los Angeles, California, United States MSX International Inc. Full time
Position: Lead Technical Advisor

Employment Type: Full-time with Benefits

About Us

For over 25 years, MSX International has partnered with premier automotive brands globally. We assist in transforming their operations and enhancing their customer experience across various domains, including Repair Optimization, Learning, and Insights. Our focus is on delivering exceptional value to our clients' customers. With a workforce of over 5,000 across more than 80 countries, we offer unparalleled industry expertise. By merging our extensive knowledge with innovative technology solutions, we empower our automotive clients to boost revenue, minimize costs, and improve operational efficiency while elevating customer satisfaction. Our mission is to support our clients in achieving their utmost potential and to be their preferred global partner.

Are You Seeking a New Challenge?

If you possess experience in guiding a dynamic, multidisciplinary team, we may have the ideal opportunity for you.

Desired Qualifications:

  • Have you ever been an ASE certified technician?
  • Do you enjoy mentoring and leading a team of Technical Advisors/Technicians?
  • Are you comfortable delegating tasks and serving as the primary point of contact for your team?

If your responses are affirmative, MSX International may have the right role for you. We are expanding one of our flagship programs and seek a Team Lead to oversee a group of automotive technical specialists capable of diagnosing technical challenges, advising dealerships, ensuring first-time fixes, and collaborating with various OEM departments. Your daily responsibilities will include local travel to assigned dealerships, training Technical Advisors/Technicians, distributing tasks among the team, supervising their daily operations, tracking their KPIs, and resolving issues.

Key Responsibilities of the Lead Technical Advisor:

  • Guide, oversee, and train Technical Advisors
  • Possess comprehensive knowledge of all responsibilities of a skilled automotive technician
  • Facilitate discussions, meetings, and act as a subject matter expert
  • Focus on minimizing buybacks through timely and accurate repairs
  • Provide consultations to dealerships regarding repair order documentation, service agreements, and facility evaluations
  • Enhance customer experience and increase 'fixed first visit' instances
  • Monitor and report on team KPIs

What We Offer:

  • Full-time position with benefits commencing the first of the month following 30 days of employment
  • Benefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts
  • Hybrid work environment: approximately 3 days of fieldwork with local travel and 2 days of remote work per week, with minimal weekend obligations
  • Monthly car allowance
  • Paid standard US holidays and vacation time

Essential Qualifications:

  • A minimum of 5 years of automotive experience required; current ASE certification is preferred, but previously certified individuals will be considered
  • Experience in team leadership
  • Experience in training, coaching, and mentoring
  • Highly motivated, analytical thinker, adaptable, and self-sufficient with a proven ability to deliver measurable outcomes
  • Willingness to travel locally/regionally to dealerships
  • Ability to analyze and document vehicle case updates using Microsoft Excel tools
  • Proficient in communicating technical information across all levels
  • Ability to analyze data and generate custom reports using provided templates
  • Proficient in MS Outlook, MS Word, MS Excel, and MS PowerPoint
  • Ability to work independently and manage a progressive workload in a fast-paced environment

MSX International is an Equal Employment Opportunity Employer committed to a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, age, or any other characteristic protected by law.

The salary range for this position considers various factors, including skill sets, experience, training, and other business needs. The disclosed range may not have been adjusted for geographic differentials associated with the location of the position. At MSX International, it is uncommon for an individual to be hired at the top of the range for their role, and compensation decisions depend on the specifics of each case. A reasonable estimate of the current range is $90k to $110k based on relevant experience.