Fire Service Technician Specialist

3 weeks ago

Seattle, Washington, United States Johnson Controls Full time
Job Summary

We are seeking a highly skilled Fire Service Technician to join our team at Johnson Controls.

Key Responsibilities:

  • Receive service calls from our Service Resource Center and contact customer representatives to ascertain equipment/systems problems
  • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, and other resources to repair equipment
  • Service, troubleshoot, and install various manufacturers' Fire & Life Safety systems, including SimplexGrinnell
  • Read and interpret blueprints, diagrams, submittals, specifications, software, and operational product manuals
  • Exhibit excellent customer service skills by consistently communicating with district staff and customers to ensure customer satisfaction
  • Complete Service Acknowledgements with proper coding through communication devices, such as smartphones and laptop computers
  • Participate in a scheduled On-call rotation and help to train or mentor others on the service team

Requirements:

  • 10+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
  • Valid Fire Alarm License
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
  • High School Diploma or equivalent
  • Ability to follow verbal and written instructions
  • Capable of performing physical labor, including carrying and moving equipment and tools up to 50-70 lbs
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet
  • Ability to work flexible hours, including weekends, to meet customer requirements
  • This position will be 30% travel, with overnight travel possible
  • Demonstrate a high level of customer service and maintain truck inventory to ensure timely response to customer needs
  • Ability to adhere to, implement, and follow safety guidelines and procedures
  • Strong organizational skills, positive attitude, and ability to learn quickly
  • Possess a valid driver's license and driving record that meets company requirements
  • Able to pass a pre-employment background and drug test
  • Retain any licenses required by National, State, and Local codes
  • Preferred Qualifications NICET Level II certification

This position includes a competitive benefits package. For details, please visit the Employee Benefits tab on our main careers page.

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