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Food and Beverage Events Supervisor

2 months ago

Bellaire, Michigan, United States Shanty Creek Full time
Job Overview

Position Highlights:

This role offers a unique opportunity to lead banquet operations within a premier resort environment. Shanty Creek Resorts is dedicated to delivering an exceptional Up North experience, characterized by outstanding service and warm hospitality.

Key Responsibilities:

  • Oversee front-of-house operations for group events, ensuring exceptional service delivery.
  • Supervise and train front-of-house staff, fostering a positive work environment.
  • Maintain the comfort and ambiance of event spaces, adhering to cleaning schedules.
  • Review and manage banquet event orders to ensure adequate staffing and timely delivery of necessary products.
  • Coordinate with the banquet chef and group services to address any last-minute changes.
  • Inspect event setups for cleanliness and accuracy according to banquet orders.
  • Monitor staff attendance and performance, ensuring adherence to dress codes and service standards.
  • Adjust lighting, temperature, and music to enhance guest experience.
  • Prepare seating arrangements and oversee server assignments during events.
  • Ensure compliance with all operational procedures related to revenue and cost control.
  • Address guest concerns and maintain high visibility during events.
  • Complete billing and service charge documentation accurately.
  • Assist in planning and revising banquet menus as needed.
  • Perform additional duties as assigned to support the overall success of the banquet operations.

Qualifications:

Ideal candidates will possess:

  • 1-2 years of relevant experience in banquet or event management.
  • A high school diploma or equivalent education.
  • Strong communication and interpersonal skills.
  • Basic math skills and a solid understanding of food and beverage service.
  • Ability to maintain client relationships and provide excellent customer service.

Work Environment:

This position requires adaptability to various working conditions, including exposure to temperature extremes in kitchen environments. Regular physical activity, including lifting and moving items, is expected.