Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Customer Service Associate. As a key member of our customer service team, you will play a critical role in ensuring our customers receive their packages on time and with a smile.
Key Responsibilities- Provide exceptional customer service to our customers in-person, via phone, and via email
- Empathize with and prioritize customer needs to ensure a positive experience
- Uphold Amazon's company values and respect every customer interaction
- Resolve issues and set appropriate expectations with customers
- Clearly understand and respond appropriately to customer issues
- Consistently compose grammatically correct, concise, and accurate written responses to customer issues
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Make quick and effective decisions on behalf of the customer
- Work a flexible Full-Time (40+ hours per week) schedule
Our mission is to be Earth's most customer-centric company, and our customer service team is at the forefront of this mission. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently.
Requirements- High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, data base searching, and instant messenger tools
- Bachelor Degree or equivalent work-related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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