Customer Service Representative

5 days ago

Melrose Park, Illinois, United States Amazon Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Delivery Station Customer Service Associate. As a key member of our customer service team, you will play a critical role in ensuring our customers receive their packages on time and with a smile.

Key Responsibilities
  • Provide exceptional customer service to our customers in-person, via phone, and via email
  • Empathize with and prioritize customer needs to ensure a positive experience
  • Uphold Amazon's company values and respect every customer interaction
  • Resolve issues and set appropriate expectations with customers
  • Clearly understand and respond appropriately to customer issues
  • Consistently compose grammatically correct, concise, and accurate written responses to customer issues
  • Approach problems logically and with good judgment to ensure the appropriate customer outcome
  • Make quick and effective decisions on behalf of the customer
  • Work a flexible Full-Time (40+ hours per week) schedule
About the Team

Our mission is to be Earth's most customer-centric company, and our customer service team is at the forefront of this mission. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers' happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently.

Requirements
  • High School or equivalent diploma
  • Previous experience in Customer Service
  • Ability to effectively prioritize work time to ensure efficiency
  • Experience with Windows Operating Systems and Microsoft Outlook
  • Familiarity with multiple web browsers, data base searching, and instant messenger tools
Preferred Qualifications
  • Bachelor Degree or equivalent work-related experience
  • Proficiency in verbal and written communication skills
  • Experience in understanding performance metrics and developing them to measure progress against key performance indicators
  • Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
About Amazon

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

  • Customer Service Representative

    1 week ago

    Melrose Park, Illinois, United States Manpower Group Inc. Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Manpower Group Inc. in Northlake, IL. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and business partners via telephone and email.Key Responsibilities:Assist...

  • Customer Service Representative

    5 days ago

    Melrose Park, Illinois, United States Semper Solr Full time

    Customer Service RepresentativeSemper Solr is seeking a dedicated Customer Service Representative to join our Renewable Energy division. As a key member of our team, you will play a crucial role in supporting our mission to provide clean energy alternatives.Your responsibilities will include engaging with customers to ensure a seamless experience and...

  • Customer Service Representative

    3 weeks ago

    Melrose Park, Illinois, United States Insight Global Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Insight Global. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and customers.Key Responsibilities:Answer customer calls and respond to customer...

  • Customer Service Representative

    5 days ago

    Melrose Park, Illinois, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that customers receive the help they need, and maintaining our equipment to the highest standards.Responsibilities:Assist...

  • Customer Service Representative

    3 days ago

    Melrose Park, Illinois, United States Semper Solr Full time

    At Semper Solr, we are seeking a dedicated Customer Service Representative to join our Renewable Energy division. This role plays a crucial part in supporting our mission to provide clean energy alternatives.Key responsibilities include engaging with customers to ensure a seamless experience, promoting the benefits of renewable energy solutions, and...

  • Customer Service Representative

    4 days ago

    Melrose Park, Illinois, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Responsibilities:Assist customers with U-Haul products and services,...

  • Customer Service Representative

    4 days ago

    Melrose Park, Illinois, United States Armando Perez - State Farm Agent Full time

    Job OverviewAs a Customer Service Representative with Armando Perez - State Farm Agent, you will play a vital role in delivering exceptional client experiences that drive business growth. Your attention to detail, customer service skills, and bilingual abilities make you an ideal fit for this role.Key ResponsibilitiesEstablish and maintain strong customer...

  • Customer Service Representative

    3 weeks ago

    Melrose Park, Illinois, United States James Tate - State Farm Agent Full time

    Job OpportunityWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at James Tate - State Farm Agent. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and contributing to the growth of our successful insurance agency.Key ResponsibilitiesEstablish...

  • Customer Service Representative

    3 weeks ago

    Melrose Park, Illinois, United States Manpower Group Inc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Manpower Group Inc. As a key member of our customer service department, you will be responsible for providing exceptional support to our clients and their customers.Key ResponsibilitiesAssist customers via telephone, email, and other...

  • Customer Service Representative

    4 weeks ago

    Melrose Park, Illinois, United States Armando Perez - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Armando Perez - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional customer experiences, resolving inquiries, and promoting the growth of our insurance agency.Key...

  • Customer Service Representative

    5 days ago

    Melrose Park, Illinois, United States Delta Sonic Full time

    Join Our Team at Delta SonicWe are seeking highly motivated and customer-focused individuals to join our team as Customer Advisors. As a representative of Delta Sonic, you will be responsible for providing exceptional customer service, educating customers on our services, and ensuring a positive experience for all who visit our car wash and detail shop.Key...

  • Customer Service Representative

    3 weeks ago

    Melrose Park, Illinois, United States Armando Perez - State Farm Agent Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our insurance agency, you will play a vital role in delivering exceptional client experiences and driving business growth.Key ResponsibilitiesEstablish and maintain strong relationships with customers,...

  • Customer Service Representative

    3 weeks ago

    Melrose Park, Illinois, United States Armando Perez - State Farm Agent Full time

    Job OverviewWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Armando Perez - State Farm Agent. As a key member of our team, you will be responsible for delivering exceptional client experiences, resolving customer inquiries, and promoting the growth of our insurance agency.Key...

  • Customer Service Representative

    3 weeks ago

    Melrose Park, Illinois, United States DELTA SONIC CAR WASH Full time

    Join Our Team at Delta Sonic Car WashWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a front-line representative of our team, you will be responsible for providing exceptional customer service and educating customers on our car wash and detail shop services.Key Responsibilities:Provide excellent...

  • Customer Service Representative Position

    1 day ago

    Melrose Park, Illinois, United States U-Haul Full time

    Customer Service Representative Job DescriptionAre you a people person looking for a rewarding career? U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys. Your...

  • Customer Service Representative

    3 weeks ago

    Melrose Park, Illinois, United States Farmer Brothers Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Farmer Brothers. As a Key Account Customer Service Rep, you will be responsible for providing exceptional customer service to our key account customers, addressing moderately complex issues, and escalating to the Customer Service Manager as needed.Key...

  • Customer Service Representative

    1 day ago

    Melrose Park, Illinois, United States Manpower Group Inc. Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team in the transportation industry. As a key member of our Customer Service department, you will play a vital role in supporting various teams and delivering exceptional customer experiences.Key ResponsibilitiesAssist customers and business partners via telephone and email to...

  • Customer Service Representative

    3 days ago

    Melrose Park, Illinois, United States Farmer Brothers Full time

    Job SummaryAs a Key Account Customer Service Representative at Farmer Brothers, you will be responsible for providing exceptional customer service to our key account customers. You will be the primary point of contact for these customers, addressing moderately complex issues and escalating to the Customer Service Manager as needed. Your goal will be to...

  • Customer Service Representative

    1 month ago

    Melrose Park, Illinois, United States CSL Plasma Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative at CSL Plasma. In this role, you will be responsible for ensuring the smooth operation of our pheresis process, providing exceptional customer service to donors, and maintaining a clean and efficient work environment.Key...

  • Customer Service Representative

    5 days ago

    Melrose Park, Illinois, United States Semper Solr Full time

    Customer Service Representative - Renewable EnergySemper Solr is seeking a dedicated Customer Service Representative to join our Renewable Energy division. As a key member of our team, you will play a crucial role in supporting our mission to provide clean energy alternatives.Responsibilities:Respond to customer inquiries related to renewable energy products...