Deli Bakery Operations Manager
4 days ago
As a Deli Bakery Sales and Service Manager at Food Lion, you will be responsible for supporting the management and duties of store operations to meet financial and sales goals. This role involves building associate and customer relations, promoting a strong culture in support of Food Lion Strategy, and maintaining solid communications with the management team and all associates in the store and throughout the organization.
Key Responsibilities
- Manage the Deli Bakery HMS Department in the absence of the Deli Manager, including supervising the performance of all duties and responsibilities of Deli Bakery HMS Associates
- Daily management of labor and the coaching of associates to achieve productivity expectations
- Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
- Support the achievement of budgeted financial and operating results
- Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
- Control store's expenses through proper ordering, care for supplies and equipment
- Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems
- Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
- Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times
- Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Ensure compliance with local, state and federal regulations
- Record and report all associate and customer accidents in accordance with established Food Lion procedures
- Monitor shrink ensuring that inventory is accounted for
- Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized
- Adhere to all company guidelines, policies and standard practices
- Maintain security standards
- Maintain a neat, well-groomed personal appearance at all times
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
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