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RCM Account Manager

2 months ago

Holmdel, New Jersey, United States CentralReach Full time
Job Description

CentralReach is a leading provider of software solutions for autism and IDD care, trusted by over 150,000 users. We enable therapy providers, educators, and employers to scale their services with innovative technology and market-leading expertise.

We are seeking a skilled RCM Account Manager to join our CR BillMax team, providing managed billing services to our customers. This role involves streamlining and scaling billing and collections across various services.

The ideal candidate will have experience in insurance-based accounts receivable or account management. ABA knowledge is a plus, but our training and team mentality allow individuals with experience to thrive. We offer a hybrid work culture, with three days per week on-site at our office locations.

This position requires a passion for customer relations, excellent interpersonal skills, and written communication skills. The successful candidate will manage client RCM account health, analyze and increase account utilization, and investigate information to process or appeal claims.

Key Responsibilities:

  • Manage client RCM account health and communicate with clients on details
  • Relationship management throughout the customer life cycle
  • Analyze and increase account utilization
  • Follow up on Accounts Receivable aged by insurance
  • Knowledge of ERA payment posting
  • Investigate information to have the claim processed or appealed
  • Complete system audits and quality checks
  • Conduct other billing duties, such as verification and authorizations

Desired Skills and Experience:

  • Willingness to roll up sleeves to get work done
  • Well-organized with multi-tasking skills
  • Confident communicator
  • Strong communication and presentation skills
  • Self-motivated with a positive and professional approach
  • Adaptable
  • ABA Billing and Revenue cycle management experience a plus

CentralReach was developed for clinicians by clinicians, with a mission to provide cutting-edge technology and services to help clinicians and educators produce superior client and patient outcomes. We value our employees and offer a robust benefits package, comprehensive onboarding, and ongoing training and mentoring.