Customer Service Representative

2 weeks ago


Copperas Cove, Texas, United States City of Copperas Cove Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at the City of Copperas Cove. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our utility customers, responding to inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide excellent customer service to utility customers via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process payments and balance cash drawers
  • Utilize computer software to service customer utility billing accounts, including posting payments, researching and reconciling customer accounts
  • Develop and maintain expertise in assigned areas of Utility Administration operations
  • Provide training to newer colleagues to ensure consistent account servicing processes
  • Work closely with meter technicians and billing technicians to provide mutual support and resolution of account matters
Requirements
  • High school diploma or GED equivalent
  • Two years of experience in municipal utilities and/or office administration preferred
  • Ability to type 35 wpm
  • Valid State Driver's License, or ability to obtain one prior to employment
Working Conditions

The work environment is typically quiet, with occasional moderate noise levels. The employee must be able to work well with others and have a good/pleasant attitude.



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