Customer Service Representative

2 weeks ago


Copperas Cove, Texas, United States Intelogix Corporation Full time
About the Role

We are seeking a highly skilled and bilingual Customer Service Representative to join our team at InteLogix Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring a positive experience.

Key Responsibilities
  • Provide exceptional customer service via phone, addressing inquiries, resolving complaints, and guiding customers through solutions.
  • Maintain a thorough understanding of products, services, and policies to effectively assist customers.
  • Accurately document customer interactions and transactions across all tools/platforms.
  • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
  • Strive to exceed customer satisfaction goals and performance metrics.
Requirements
  • Must be 18 years of age or older.
  • High School Diploma or equivalent.
  • Fluency in both English and Spanish language.
  • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
  • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs.
What We Offer
  • Paid Training.
  • Medical, Dental, and Vision Insurance.
  • Paid Time Off.
  • Employee Discounts.
  • Full-time, non-seasonal position.
  • Career Advancement opportunities.
  • Early access to earned wages via PayActiv.


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