Wash and Roll Car Wash Team Member
2 weeks ago
At Wash and Roll, we are seeking a highly motivated and detail-oriented Team Member to join our car wash team. As a Team Member, you will play a vital role in ensuring our customers receive an exceptional experience.
Key Responsibilities:
- Work seamlessly with other team members to achieve daily, weekly, and monthly goals.
- Warmly welcome each customer and assist them throughout the wash process.
- Maintain a positive attitude, wear a smile as it is part of the uniform.
- Engage customers in polite, friendly conversation, making them feel welcomed.
- Work with fellow team members to keep the site clean and organized.
- Become a subject matter expert on wash methods, safety, inspection, and maintenance, and apply that knowledge daily.
- Clean out vacuums and unclog vacuum hoses.
- Guide customers onto the tunnel/prep area.
- Prep customers' cars with a prep brush.
- Handle vacuum area trash hourly.
- Sweep vacuum area/parking lot.
- Ensure the property is clean of any trash and debris.
- Ensure the landscape looks clean.
- Wash and fold any towels collected from customers.
- Make sure the towel cart is stocked and ready for customers.
- Check in on customers to ensure wash quality is great and give a good experience.
- Always smile and be friendly to all customers.
- Work with managers on any tunnel/backroom problems.
- Post morning and nightly numbers.
- Open the store and ensure all equipment is working and 100% in the morning.
- Closing the wash, ensuring all equipment is shut off, and ready for the morning.
- Ensure the tunnel is cleaned and pressure washed.
- Perform preventive maintenance on all equipment.
- Ensure the alarm is set nightly, and all doors are locked when closed.
- Clean vacuum canisters and hoses daily, and hourly during business hours.
- Clean the bathroom and ensure toilet tissue and paper towels are available.
- Clean the office and lobby, including stocking any shelf products (air fresheners, etc.).
- Ensure the backroom is well organized and cleaned out.
- Ensure vehicles are properly prepped.
- Keep the tunnel, parking lot, office/lobby, and equipment room clean for customers and clean up any trip or slip hazards for anyone on property.
- Ensure ice and snow build-up are appropriately handled to ensure people on site are safe.
- Maintain a friendly and welcoming attitude with all customers, no matter what.
- Assist managers with inventory.
- Be competent with DRB (setting up/managing plans, changing receipt paper, running reports, and selling car care products).
- Be ready to move up to assistant manager.
- Follow all safety and OSHA guidelines.
- Always maintain a clean uniform.
- Be able to properly fill out incident claims.
- If employees notice something wrong, they should let the manager or assistant know ASAP (any fluids on the ground in the back room, any strange noises, etc.).
- Roll vacuum hoses.
- Empty vacuum canisters.
- Ensure all LED lights are operational (report any light out to management).
- Follow the cleaning checklist.
- Filling out incident report (store manager takes over after).
- Being a one-minute manager.
- Post on can't wash anytime you cannot wash cars.
Requirements:
- A sociable personality with a desire to work as part of a team serving the public.
- Must be able to walk, stand, bend, stoop, twist, etc. for extended periods of time.
- Must be willing to work in hot/cold weather conditions.
- Reliable transportation to and from the car wash.
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