Member Experience Lead

4 weeks ago


Riverton, Utah, United States VASA Fitness Full time
Job Title: Member Experience Lead

VASA Fitness is seeking a highly motivated and experienced Member Experience Lead to join our team. As a Member Experience Lead, you will be responsible for supporting the General Manager and developing a high-performing team within the club.

Key Responsibilities:
  • Ensure all Member Experience Specialists create and maintain our "UPLIFT" culture in the club
  • Implement the welcoming, non-intimidating VASA experience through our guest-to-member journey and create an exceptional brand experience for guests and members
  • Responsible for recruiting, hiring, and training all Member Experience Specialists team members
  • Lead by example and ensure our UPLIFTing culture and values are the foundation for every communication and interaction
  • Promote REVIVE sales, our in-club snack, drink, gear, and apparel shop
  • Maintain the club so equipment is functioning, the facilities are clean, and staff are friendly and helpful
Requirements:
  • High School Diploma or GED required; Bachelor's degree preferred
  • 3+ years customer service in a retail, restaurant or in-person based service industry
  • 3+ years leading operational teams
  • Strong verbal and written communication skills
  • Build relationships by establishing trust quickly and positively influencing others
  • Personal interest in health, wellness, fitness, and nutrition
  • CPR Certified within the first 30 days of employment
  • Pass a background check


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