Customer Experience Host
1 week ago
Dave & Buster's is a unique entertainment destination where every day is different. Our fast-paced environment allows you to adapt and thrive in a dynamic atmosphere. With flexible schedules, you can balance your work with school or other commitments. Plus, our team members are friendly and supportive.
We offer an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES, and more.
The Customer Experience Host ensures that our Guests have a positive and welcoming experience as they enter our building. This role involves greeting, guiding, and directing all Guests, as well as explaining our experiences to them. If you're a people person who enjoys making others feel welcome, this could be the perfect opportunity for you.
Key Responsibilities- Deliver exceptional Guest service through the best combination of food, drinks, and games in a fun and ideal environment.
- Keep your supervisor informed of any problems or unusual matters, and take prompt action when necessary.
- Create a warm and inviting atmosphere for Guests and Team Members.
- Follow company sanitation procedures.
- Assess Guest behavior and identify when it should be brought to the attention of a Manager.
- Provide a personalized experience for each Guest, being friendly and approachable.
- Manage the flow of Guests entering our building, efficiently helping with needs and directing as needed.
- Maintain a thorough understanding of current promotions, Power Card offerings, and answer questions about our games and activities.
- Support Guests with self-serve kiosks, such as purchasing Power Cards, adding themselves to the waitlist, or reserving Social Bays (where applicable).
- Work with the host team as needed.
- Ensure the cleanliness and organization of the lobby area and front doors.
- Collaborate with other Team Members as needed.
To be successful in this role, you'll need to be able to:
- Communicate effectively with Guests and Team Members.
- Read and write basic notes.
- Lift and carry up to 30 pounds.
- Stand for long periods and walk frequently.
- Reach, bend, and stoop regularly.
We offer a competitive salary of $8-$10 per hour, depending on experience and qualifications. As an equal opportunity employer, we value diversity and inclusion in the workplace.
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