Retail Sales Consultant

2 weeks ago

Sandusky, Ohio, United States BCI Full time
ABOUT BUCKEYE BROADBAND

Buckeye Broadband stands as the premier provider of High-Speed Internet, Cable Television, and telecommunication services in northwest Ohio and southeast Michigan. Our dedicated team of over 600 employees is committed to excellence and innovation, actively participating in local community service initiatives. Buckeye Broadband offers a comprehensive total rewards package for all full-time employees, which includes:
  • Competitive Compensation
  • Comprehensive Health Coverage
  • 401K Retirement Plan
  • Paid Time Off
  • Discounted Cable and Internet Services (Within Service Area)
  • Career Advancement Opportunities
  • Wellness and Fitness Programs
  • Community Engagement Initiatives
COMPANY: Buckeye Broadband

JOB TITLE: Broadband Experience Consultant

DEPARTMENT: Retail Sales

JOB SUMMARY
  • The Broadband Experience Consultant is tasked with promoting and selling Buckeye's offerings to both new and existing clientele while engaging them in an interactive retail environment. This role requires effective communication to inform customers about the features, benefits, and applications of all products and services provided by Buckeye.
  • The Consultant conducts a thorough needs assessment, allowing them to guide customers in their purchasing decisions by recommending suitable technology solutions. They collaborate, educate, and demonstrate the advantages of the recommended packages while customers are present in the store.
  • Maintaining a strong customer-centric approach both on and off the sales floor, the Consultant transforms every interaction into a positive experience and acts as a brand ambassador for all Buckeye products and services, while remaining informed about competitive offerings.
  • As a team player, the Consultant builds rapport with colleagues and customers, balancing the needs of clients, coworkers, and Buckeye Broadband.
  • This position reports directly to the assigned Supervisor of Broadband Experience, with no direct reports.
ESSENTIAL JOB FUNCTIONS

The Broadband Experience Consultant is responsible for the following:
  • Delivering exceptional customer service during all interactions. Assessing customer needs and making suitable recommendations; establishing rapport with customers and colleagues;
  • Exhibiting a strong understanding and enthusiasm for technology, particularly regarding Buckeye's products and services. Keeping up-to-date with detailed product knowledge, including competitor offerings;
  • Adhering to strict standards for providing accurate information to customers regarding billing, cycles, procedures, products, and services;
  • Ensuring precise completion of all assigned tasks, including customer order entry and documentation;
  • Thriving in a fast-paced, high-volume environment, and, when necessary, covering multiple store locations within the operating area;
  • Managing issue resolution through collaboration with customer operations management and ensuring follow-up with customers, along with warm hand-offs to other departments when required;
  • Achieving 100% accuracy in verifying field appointment times with customers and rescheduling as needed;
  • Overseeing store inventory, processing equipment transactions, and managing high volumes of cash and payment activities with a focus on enhancing the customer experience;
  • Providing efficient and thorough service to customers in a positive manner as directed by the Management Team;
  • Utilizing a PC workstation and/or tablet to access customer accounts to assist with their needs;
  • Ensuring the confidentiality of all customer information;
  • Actively promoting the sales and retention of the Company's services to achieve above-average monthly sales performance; collaborating with team members to meet store objectives;
  • Addressing unauthorized use of the Company's products and services;
  • Meeting the standards established by management;
  • Participating in monthly department training and team meetings as assigned;
  • Accurately using ADP and adhering to attendance protocols;
  • Maintaining a neat and organized store; completing data entry tasks as assigned; performing miscellaneous departmental duties as required;
  • Following and enforcing Company policies and procedures, including EEO guidelines and safety protocols;
  • Performing any other miscellaneous departmental duties as needed.
JOB REQUIREMENTS

Education and Experience
  • High School Diploma or equivalent - required
  • Familiarity with multiple computer operating systems (e.g., Windows, iOS, Android) - required
  • Motivation to succeed in a sales-driven environment - required
  • Strong communication skills and ability to connect with customer needs - required
  • Ability to work independently and maintain flexible hours - required
  • 1-3 years of sales experience - preferred
Core Competencies
  • Agility - Embraces change; adaptable and flexible; demonstrates a sense of urgency;
  • Innovation - Employs critical thinking; fosters creativity; engages in continuous learning; challenges the status quo;
  • Customer Focus - Internal and external; creates exceptional customer experiences; demonstrates a sales and service mentality;
  • Collaboration - Promotes teamwork, proactive knowledge sharing, and constructive conflict resolution;
  • Accountability - Recognizes issues, takes ownership, resolves problems, and executes tasks; holds peers accountable.
Job Specific Competencies
  • Delivering High-Quality Work - Ensures responsibilities central to the role meet all requirements and expectations. Completes tasks promptly and reviews work critically to ensure quality and accuracy. Considers the impact of work on others and takes steps to mitigate issues. Seeks additional work after completing tasks.
  • Job Knowledge - Understands duties and responsibilities, possesses necessary job knowledge and technical skills, comprehends company mission/values, keeps job knowledge current, and is aware of critical issues.
Other Skills & Requirements
  • Background record that meets Company standards;
  • Reliable means of transportation at all times;
  • Punctuality and good attendance;
  • Maintains a professional appearance and demeanor;
  • Strictly maintains confidentiality of financial and/or other information acquired during work; discloses only when authorized, unless legally obligated to do so.
PHYSICAL DEMANDS

May include walking, kneeling, standing, stooping, sitting, driving, climbing, hearing, talking, use of hands and fingers, vision.

WORKING CONDITIONS
  • The Broadband Experience Consultant is an hourly, non-exempt position. Regular working hours may vary to meet departmental needs, including nights, weekends, and/or holidays;
  • The Consultant may be assigned to any Buckeye Broadband location;
  • Overtime may be assigned;
  • Lunch and dinner breaks are assigned daily;
  • To maintain high-quality customer service and employee training, the Company periodically monitors conversations between Consultants and customers;
  • In performing essential job functions, the Consultant works with various office equipment, including telephones, personal computers, printers, fax machines, paper shredders, and copy machines;
  • The Company maintains a drug-free workplace. All employees must adhere to the Company's drug-free workplace policies, including mandatory pre-employment testing and random testing throughout employment.
  • The duties assigned, hours worked, and status of this position are subject to change based on the Company's needs.
USE OF COMPANY RESOURCES, EQUIPMENT, AND CONFIDENTIAL INFORMATION

Company resources, equipment, and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of Company resources, equipment, or information is strictly prohibited. Any unauthorized use of customer data or any other company information obtained through company resources is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment, and/or breaches of confidentiality may result in termination of employment.

The statements herein are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

"BCI and its operating companies will provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetic information, ancestry, disability, or veteran or military status."

Buckeye Broadband is an Equal Opportunity Employer (EOE)

  • Retail Sales Consultant

    2 weeks ago

    Sandusky, Ohio, United States BCI Full time

    ABOUT BUCKEYE BROADBANDBuckeye Broadband stands as the premier provider of High-Speed Internet, Cable Television, and telecommunication services in the regions of northwest Ohio and southeast Michigan. Our dedicated team of over 600 employees is driven by a commitment to excellence and innovation, actively participating in volunteer efforts within the...

  • Retail Sales Leader

    3 days ago

    Sandusky, Ohio, United States Hallmark Full time

    About HallmarkHallmark is a leading consumer brand that specializes in creating products and experiences that help people connect and care for one another. Our mission is to inspire meaningful connections and make a genuine difference in every life, every day.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Leader to join our...

  • Retail Sales Floor Supervisor

    5 days ago

    Sandusky, Ohio, United States TJX Companies Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Sales Floor Supervisor to join our team at TJX Companies. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive store environment.Key ResponsibilitiesLead and motivate a team of sales...

  • Retail Sales Floor Supervisor

    3 days ago

    Sandusky, Ohio, United States TJX Companies Full time

    Experience the Thrill of the FindAt TJ Maxx, we're passionate about delivering an exceptional customer experience. As a Retail Sales Floor Supervisor, you'll play a key role in creating a welcoming and engaging environment for our customers.Key Responsibilities:Lead and motivate a team of sales associates to achieve sales goals and provide excellent customer...

  • Retail Sales Associate

    3 days ago

    Sandusky, Ohio, United States HomeGoods Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational and merchandise standards.Key...

  • Retail Sales Representative

    2 weeks ago

    Sandusky, Ohio, United States American Signature Furniture Full time

    Position Overview:As a key member of our sales team, you will be the initial point of contact for customers entering our showroom. Commitment to Excellence:Our organization prides itself on exceptional customer service. Your role is crucial in providing an unparalleled customer experience. Key Responsibilities:1. Greet customers warmly and assist them in...

  • Retail Sales Associate

    2 days ago

    Sandusky, Ohio, United States TJ Maxx Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to all operational and merchandise standards.Key...

  • Cannabis Retail Specialist

    1 week ago

    Sandusky, Ohio, United States Forest Sandusky LLC Full time

    Position Overview: The Cannabis Retail Specialist plays a crucial role in assisting patients in selecting the right medical cannabis products tailored to their individual needs. This position emphasizes the importance of educating patients about various cannabis offerings. As a key point of contact, the Cannabis Retail Specialist will engage with patients...

  • Retail Sales Associate

    5 days ago

    Sandusky, Ohio, United States TJ Maxx Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at TJ Maxx. As a key member of our sales floor team, you will be responsible for delivering an exceptional customer experience, maintaining a clean and organized store environment, and adhering to operational and merchandise standards.Key...

  • Equine Nutrition Sales Consultant

    2 weeks ago

    Upper Sandusky, Ohio, United States Kalmbach Feeds Inc Full time

    Job OverviewPosition Summary:Kalmbach Feeds Inc is seeking dedicated and knowledgeable individuals to enhance our sales efforts in the equine sector. This role is pivotal in promoting our high-quality nutritional offerings and establishing strong relationships with our clientele. The Equine Sales Specialist will collaborate closely with retailers and dealers...

  • Equine Nutrition Sales Consultant

    2 weeks ago

    Upper Sandusky, Ohio, United States Kalmbach Feeds Inc Full time

    Job OverviewPosition Summary:Kalmbach Feeds Inc is on the lookout for dedicated and enthusiastic individuals who embody our core values and contribute to our innovative approach. The Equine Sales Specialist will play a crucial role in enhancing our brand presence as we expand our reach. This position involves collaborating with local retailers and dealers to...

  • Cannabis Retail Specialist

    1 week ago

    Sandusky, Ohio, United States Forest Sandusky LLC Full time

    Position Overview:The Cannabis Retail Specialist plays a crucial role in assisting patients in selecting the right medical cannabis products tailored to their individual needs. This position emphasizes the importance of educating patients about various cannabis offerings.In this role, the specialist will engage with patients from their initial entry into the...

  • Customer Engagement Specialist

    2 weeks ago

    Sandusky, Ohio, United States BCI Full time

    ABOUT BUCKEYE BROADBANDBuckeye Broadband stands as the premier provider of High-Speed Internet, Cable Television, and telephone services in the regions of northwest Ohio and southeast Michigan. Our dedicated team of over 600 employees is committed to excellence and innovation, actively engaging in volunteer opportunities within the communities we serve....

  • Cannabis Retail Specialist

    2 weeks ago

    Sandusky, Ohio, United States Forest Sandusky LLC Full time

    Position Overview: The Cannabis Retail Specialist plays a crucial role in assisting patients in selecting the most suitable medical cannabis products tailored to their individual needs. This position involves educating patients about various cannabis offerings and ensuring a supportive and informative shopping experience. The specialist will engage with...

  • Retail Operations Supervisor

    2 weeks ago

    Sandusky, Ohio, United States Spencer's & Spirit Halloween Full time

    Retail Operations Supervisor - Spencer's at Spencer's is the ultimate destination for entertainment, excitement, and fun. For over 60 years, we have been providing distinctive products tailored for the lifestyle of our primary guests aged 18-24, consistently inspired by humor and irreverence.Position Overview: Spencer'sThe Retail Operations Supervisor plays...

  • Retail Store Manager

    5 days ago

    Sandusky, Ohio, United States Community Choice Financial Family of Brands Full time

    About the RoleWe are seeking a highly skilled and experienced Store Operations Manager to join our team at Community Choice Financial Family of Brands. As a Store Operations Manager, you will be responsible for overseeing the daily operations of our retail store, ensuring that all aspects of the business are running smoothly and efficiently.Key...

  • Full Time Assistant Manager

    5 days ago

    Sandusky, Ohio, United States rue21 Full time

    **Job Summary**The Assistant Store Manager is a key member of the retail team, responsible for driving sales growth and delivering exceptional customer experiences. As a results-driven leader, you will be accountable for achieving sales targets, managing store operations, and developing a high-performing team.**Key Responsibilities**• Lead by example,...

  • Retail Operations Supervisor

    3 days ago

    Sandusky, Ohio, United States TJ Maxx Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Operations Supervisor to join our team at TJ Maxx. As a key member of our store operations team, you will be responsible for ensuring the efficient processing and merchandising of products, as well as providing exceptional customer service.Key ResponsibilitiesReceiving and Merchandising:...

  • Retail Plant Merchandiser

    2 weeks ago

    Sandusky, Ohio, United States Corso's Garden Center Full time

    Job OverviewPosition Summary: Assist in maintaining exceptional quality and merchandising standards at a local garden center while delivering outstanding customer service. The aim is to enhance sales by creating an optimal shopping experience for customers, ensuring the best quality, selection, and value.Key Responsibilities:Ensure products are arranged...

  • Retail Associate

    2 weeks ago

    Sandusky, Ohio, United States Kalahari Resorts and Conventions Full time

    Kalahari Resorts Conventions offers a distinctive hospitality experience, featuring expansive indoor waterparks and versatile conference facilities. Our establishment is adorned with African-inspired decor, providing spacious accommodations, a luxurious spa, a family entertainment center, exquisite dining options, and a state-of-the-art convention center.We...