Public Safety Operations Center Telecommunicator WI FT 1st Shift

5 days ago


Milwaukee, Wisconsin, United States Advocate Health Full time
Job Summary

We are seeking a highly skilled Public Safety Telecommunicator to join our team at the Advocate Aurora Enterprise. As a key member of our Security Operations Center, you will play a critical role in maintaining the safety and security of our organization.

Responsibilities
  • Monitor and respond to security alarms, emergency calls, and incidents in a fast-paced, dynamic environment.
  • Utilize advanced technology systems to maintain situational awareness, manage threats, and investigate incidents.
  • Communicate effectively with stakeholders, including public safety personnel, law enforcement, and other team members.
  • Maintain accurate and detailed records of incidents, alarms, and communications.
  • Stay up-to-date on organizational policies, procedures, and protocols.
Requirements
  • APCO Public Safety Telecommunicator 1 certification within 12 months of employment.
  • 1 year of experience responding to alarms, monitoring hardware and software, and emergency response protocols.
  • Strong computer skills, including typing 35-40 wpm.
  • Effective written and oral communication skills, with ability to deal with all levels of personnel and the public.
Working Conditions

This is a 24/7 operation, and Public Safety Telecommunicators must be willing to work varied shifts, including nights, weekends, and holidays. The work environment is fast-paced and stressful, with a high level of visual and auditory stimulation.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.



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