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Rooms Inventory Manager

2 months ago

Phoenix, Arizona, United States Pyramid Global Hospitality Full time
About Pyramid Global Hospitality

Pyramid Global Hospitality is committed to prioritizing its employees, fostering a supportive and inclusive workplace that champions diversity, growth, and well-being. Our People First culture is evident in our employee development initiatives, benefits, and our focus on nurturing meaningful relationships.

We provide a comprehensive suite of employment benefits, including extensive health insurance, retirement plans, and paid time off, alongside unique perks such as on-site wellness programs, local discounts, and special rates for hotel stays. Furthermore, we are dedicated to ongoing training and development opportunities to empower our employees to enhance their skills and advance their careers.

Whether you are embarking on your journey in the hospitality sector or are an experienced professional, Pyramid Global Hospitality offers a collaborative work environment that promotes growth and success across over 230 properties globally.

Location Overview

The Arizona Biltmore, a distinguished resort, is situated in a prestigious neighborhood. Known as the "Jewel of the Desert," this stunning property has undergone a significant restoration and features over 700 rooms, extensive banquet space, and multiple dining options.

As a Rooms Inventory Manager, your primary responsibility will be the effective management of room availability. Key responsibilities include:
  • Overseeing the allocation of group and individual guest reservations within the property management system.
  • Managing room inventory, including special requests and VIP accommodations.
  • Handling late departure requests efficiently.
  • Coordinating with the Front Office during peak occupancy to manage rooms that are not ready.
  • Identifying and addressing potential inventory issues.
  • Supporting Front Desk operations by training staff and assisting during busy periods.
  • Arranging amenity deliveries and ensuring accurate room status in the system.
  • Pre-registering group rooms as needed.
  • Collaborating with the Villa Manager for proper inventory management of villa units.
  • Assisting the Manager On Duty with credit-related follow-ups.
  • Performing Front Desk duties during high traffic times.
  • Demonstrating a commitment to safety and emergency protocols.
This is a full-time role requiring availability for days, nights, weekends, and holidays.

Qualifications
  • Experience with OnQ system.
  • Previous Front Office experience in a luxury hotel is preferred.
  • Familiarity with Kipsu, Teams, and HotSos systems is advantageous.
  • Exemplary service attributes.
  • Strong customer service skills.
  • Adept at multitasking effectively.