Technical Support Specialist

2 days ago


Pompano Beach, Florida, United States Rentex Audio Visual & Computer Rentals Full time
Company OverviewRentex Audio Visual & Computer Rentals is one of the largest and most trusted wholesale providers of audio-visual rental equipment in the nation. We supply high-quality, name-brand, and reliable AV equipment to the nation's largest AV rental, staging, production, and other live event companies.

We focus on providing excellent customer service and augmenting our clients' inventories, not competing with them.

Job SummaryWe are seeking a full-time Quality Control Technician to work on our projection equipment. This position is for our weekend shift. The ideal candidate will have experience working with projectors, basic understanding of IP-based networking (wired and wireless), and ability to troubleshoot and manage time in time-sensitive situations.

The Quality Control Technician will be responsible for checking and maintaining Rentex rental projectors and packages, diagnosing and repairing items that do not pass QC, assembling and configuring equipment racks for client delivery, managing firmware versions for applicable devices, organizing and storing tested equipment, and ensuring equipment is presentable and in ideal working condition before going to clients.

Responsibilities
  • Check in equipment and packages
  • Diagnose, log, and repair items that do not pass QC
  • Assemble and configure equipment racks for client delivery
  • Manage firmware versions for applicable devices
  • Organize and store tested equipment
  • Ensure equipment is presentable and in ideal working condition before going to clients
  • Possess a basic understanding of inventory software for forecasting of workload
  • Ability to handle hard deadlines and plan workflow depending on client needs
  • Assist other departments when necessary
  • Maintain a safe, organized, and clean work environment to ensure safety
  • Follow Rentex QC processes
Requirements
  • Any combination of education, experience, and training equivalent to graduation from high school or a GED
  • Experience working with projectors
  • Basic understanding of IP-based networking (wired and wireless)
  • Ability to effectively troubleshoot and manage time in time-sensitive situations
  • Proficient in Microsoft Office suite (Teams a big plus)
BenefitsWe offer a competitive total compensation package including medical, dental, vision, and life insurance. Both short- and long-term disability. Paid time off, paid holidays, 401K and more. At Rentex, Inc., we strive to provide an excellent work-life balance and opportunities for advancement.

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