Customer Experience Advisor

7 days ago


Collierville, Tennessee, United States Bridgestone Americas Full time
About Us
Bridgestone Americas is a leading tire and automotive services company that employs over 22,000 teammates in North America. Our company operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, we're the right place to build a career.

Job Description
The retail Sales and Service Technician is a key role for stores and is intended as a pipeline for future career-growth within Firestone Complete Auto Care. This position is primarily responsible for serving customers through assessing needs, recommending products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. The estimated annual salary for this position is $29,440 - $44,160.

Responsibilities and Requirements
- Customer service, sales, and issue resolution (75%): provide excellent customer service, resolve customer complaints, and meet sales targets.
- Basic vehicle service tasks, oil, tires, and fluids (25%): perform routine vehicle maintenance tasks, such as oil changes, tire rotations, and fluid checks.
- Store operations, opening/closing, inventory, and displays: maintain store appearance, manage inventory, and ensure accurate display of products.

Benefits and Opportunities
- Competitive hourly wage ($14.20 - $21.30)
- Medical, dental, and vision insurance
- Paid vacation and holidays
- On-the-job training and company-funded ASE certifications
- Tuition reimbursement program
- Flexible work schedule

Our Values
We believe in championing all perspectives, individuals, and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve.

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