Client Experience Advocate
3 weeks ago
We're a renowned leader in the repossession and auction industry, driven by delivering exceptional service to our clients. Our success is built on embracing innovation and nurturing talent.
Job OverviewIn this critical role, you'll deliver top-notch customer service through various channels while fostering strong relationships with our clients. Key tasks involve streamlining client service requests, ensuring seamless communication, and supporting Account Managers.
Core Responsibilities- Deliver professional and courteous interactions with clients via phone and email.
- Respond promptly to client inquiries and maintain accurate records.
- Employ active listening and questioning skills to resolve customer issues efficiently.
- Update client account information in our system and coordinate recovery assignments.
- Collaborate with the Account Manager team to ensure seamless service delivery.
- High School Diploma or equivalent required.
- Prior customer service experience an asset.
- Excellent organizational and time management skills.
- Detailed and efficient work habits.
- Superb communication and interpersonal skills.
- Adaptability and a positive attitude.
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