Business Systems Analyst

2 weeks ago

Covington, United States Servpro Industries Inc Full time
Job Summary

The Technical Business Analyst (BA) plays a crucial role in solving complex problems for SERVPRO by leveraging their business, IT, and data analysis skills.

This position involves investigating internal and external systems, identifying improvement options, and bridging business needs with technology.

The BA serves as a liaison among stakeholders to understand the organization's structure, policies, and operations.

They work closely with stakeholders, the IT team, and management to define business requirements and set goals for software and system enhancements.

The Technical BA documents technical requirements and analyzes workflow to ensure compliance with standards.

Key Responsibilities
  1. Develop technical specifications by eliciting requirements through interviews, document analysis, and requirements meetings.
  2. Critically evaluate information from multiple sources and reconcile discrepancies to transpose high-level information into a general understanding.
  3. Proactively communicate and collaborate with external/internal customers and technical teams to analyze information needs and functional requirements.
  4. Drive and challenge business units on their assumptions of how they will successfully execute their plans.
  5. Serve as the conduit between the customer community and the software development team through which requirements flow.
  6. Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
  7. Assist in system deployment planning and execution, including training material creation, training execution, user documentation, and Level 3 support of the system once deployed.
Requirements
  • Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications.
  • 2 years of Business or technology-related experience preferred.
  • Proficiency in Microsoft Office Suite, Visio, and Lucid preferred.
  • Experience in web-based system development using Microsoft technologies, mobile solutions, and/or Business Intelligence preferred.
  • Good analytical, organizational skills, and product management skills required.
About SERVPRO

For over 50 years, SERVPRO has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada.

We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer.

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