Shift Leader

4 days ago


Pittsburgh, Pennsylvania, United States Insomnia Cookies Full time

As a key member of our bakery team, you will be responsible for leading our crew during day and night shifts. You will be the face of our store, providing exceptional customer service and ensuring that our guests have a positive experience. Your leadership style should be hands-on, with a focus on building orders, suggestive selling, baking, and interacting with customers. You will also be responsible for maintaining a clean and safe working environment, adhering to safe food handling practices, and managing cash handling and deposits.

Key Responsibilities:

  • Provide exceptional customer service and quality products to all of our guests
  • Support store leadership by maintaining operations during your shift
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning
  • Manage cash handling and deposits
  • Maintain a clean and safe working environment

Requirements:

  • At least 1 year of working experience in a customer service focused role
  • Point of Sale systems experience
  • Outstanding communication, time management, and people skills
  • Outgoing/friendly/patient demeanor
  • Detail focused and results-oriented
  • Ability to lead-by-example and motivate others
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States
  • Must be 18 years or older to be employed

About Us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 290 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"


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