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Customer Service Representative

2 months ago

Banner Elk, North Carolina, United States Fifth Third Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a CSR/Teller in Banner Elk, North Carolina. As a key member of our financial center, you will be responsible for providing exceptional customer service, building relationships, and driving sales growth.

Key Responsibilities
  • Deepen relationships with customers by listening to their needs, asking questions, and guiding them to meet their financial goals.
  • Provide follow-up to customer inquiries, find solutions to address issues, and maintain a position of trust and responsibility.
  • Perform daily office responsibilities, maintain a balancing record, and handle consumer and business customer problems with professionalism.
  • Refer customers to Bankers and business partners for consultative conversations, build knowledge of retail products and services, and utilize tracking tools.
Requirements
  • High school diploma/GED.
  • Ability to interact comfortably and confidently with the public.
  • Knowledge of retail policies and procedures.
  • Flexibility in scheduling.
About Fifth Third Bank

Fifth Third Bank is proud to have an engaged and inclusive culture, promoting and ensuring equal employment opportunity in all employment decisions. We value diversity, equity, and inclusion, and strive to create a workplace where everyone feels valued and respected.