Hotel Operations Manager

2 weeks ago


Banner Elk, North Carolina, United States Gecko Hospitality Full time
Job Title: Hotel General Manager

We are seeking a highly skilled and experienced Hotel General Manager to oversee the daily operations of our event venue. The ideal candidate will have a strong background in hospitality management, event planning, and customer service excellence.

Key Responsibilities:
  • Event Management: Lead the planning, coordination, and execution of events hosted at the venue, ensuring all events run smoothly and meet or exceed client expectations.
  • Staff Leadership: Recruit, train, and manage a team of dedicated hospitality professionals, fostering a positive work environment and encouraging continuous professional development.
  • Customer Relations: Maintain a high level of customer satisfaction by addressing and resolving any issues promptly, building strong relationships with clients to encourage repeat business.
  • Financial Oversight: Manage the financial aspects of event venue operations, including budgeting, forecasting, and financial reporting, identifying opportunities for revenue growth and cost management.
  • Operational Efficiency: Implement and maintain efficient operational procedures to enhance productivity and service quality, ensuring compliance with health and safety regulations.
  • Marketing and Business Development: Collaborate with marketing teams to promote the event venue and develop strategies to attract new business, participating in community events and networking to raise the profile of the property.
  • Facility Management: Oversee the maintenance and presentation of event spaces, ensuring they are always in pristine condition and prepared for guests.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
  • A minimum of 5 years of experience in hospitality management, with at least 2 years in an event management role.
  • Exceptional organizational, leadership, and communication skills.
  • Strong financial acumen with experience in budgeting and financial reporting.
  • Proficiency in event management software and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings, weekends, and holidays as required by the event schedule.

We are an equal opportunity employer. If you are a motivated and experienced hospitality professional looking for a new challenge, please submit your resume and cover letter to us. We look forward to hearing from you.



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