Freight Forwarding and Client Solutions Manager

5 days ago


Palatine, Illinois, United States AIT Worldwide Logistics Full time

**Job Overview:** Are you passionate about logistics and transportation? Do you enjoy working in a fast-paced environment and solving complex problems? If so, we want to hear from you As a Customer Service and Operations Specialist at AIT Worldwide Logistics, you'll be responsible for handling inbound and outbound calls, responding to internal and external emails, and ensuring efficient filing of warranty and non-warranty claims with manufacturers.

This is an exciting opportunity to work with a global freight forwarder that helps companies grow by expanding access to markets all over the world. You'll be part of a team that is dedicated to delivering exceptional customer service and building trusted partnerships with customers and manufacturers.

**Key Responsibilities:

  • Handles inbound and outbound calls to customers and manufacturers
  • Responds to internal and external emails, including Freshdesk tickets
  • Maintains scheduling call boards and monitors issues/parts/open/non-compliance boards
  • Places purchase orders with manufacturers
  • Communicates with customers and manufacturers to ensure timely resolution of issues

**Why Work for Us?

  • An estimated annual salary of $45,000 - $70,000, depending on experience
  • A dynamic and supportive work environment that fosters growth and development
  • Ongoing training and development opportunities to help you advance in your career


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