Associate Team Leader
2 days ago
We are seeking a highly motivated and organized Associate Team Leader to join our team at H&R Block. As a key member of our retail operations team, you will be responsible for supporting a single retail office during tax season, ensuring that clients receive exceptional service and that daily operations run smoothly.
Key Responsibilities- Support the Multi-Unit Team Leader in ensuring quality and consistent execution of Service Standards
- Execute and hold tax office associates accountable to Service Standards execution and client service experience
- Serve as point of contact for onsite escalated client service concerns
- Ensure clients are scheduled properly and conflicts are resolved
- Lead daily activities to ensure that all tax office associates are scheduled and work is completed according to deadlines
- Prior experience working in customer service or a similar role
- Strong organizational skills and ability to plan and manage day-to-day office operations
- Customer-centric mindset and strong communication skills
- Computer proficient with the ability to use MS Office
- Demonstrated ability to work independently with minimal supervision
At H&R Block, we believe in the power of people helping people. We offer a range of benefits to our associates, including medical coverage, 401(k) retirement savings plan, and employee assistance program. We are committed to building a connected culture where everyone feels safe to bring their authentic self to work every day.
Why Work for UsWe are a company that values diversity and inclusion, and we are committed to creating an environment where everyone feels like they belong. We are looking for individuals who are passionate about delivering exceptional customer service and who are committed to helping others succeed.
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