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Customer Service Ambassador
1 month ago
A dedicated and proactive Customer Service Representative is sought to join our US team in downtown Denver. This full-time position requires flexibility to support our customers across the busy sporting calendar, including evenings, weekends, and federal holidays.
We're committed to training and developing our staff, ensuring your success is our success, prioritizing your career growth and our culture of internal mobility.
Starting at $22.40 per hour, with an increase to $23.24 post-training, our benefits package includes Company funded healthcare, a 401(k) with Company match, 32 paid days' off annually, bonus, on-site fitness facilities, and more.
Key Responsibilities:- Ensuring a positive experience for our customers.
- Utilizing internal tools to investigate customer inquiries, coordinating with various departments, and escalating within the Customer Service team as needed.
- Communicating with customers via live chat, telephone, and email effectively and efficiently.
- Resolving customer requests and complaints in a timely and polite manner.
- Conducting internal tasks to improve customer perception of our platform.
- Demonstrating a thorough understanding of policies, procedures, and licensing requirements.
- Advocating for responsible gaming.
- Strong individual and team collaboration skills.
- Exceptional verbal and written communication abilities.
- Keen listening skills.
- A passion for delivering outstanding customer service.
- Eagerness to expand personal knowledge and skills.
- Meticulous attention to detail.
- Proficiency in multitasking within a fast-paced environment.
- Innovative problem-solving capabilities.
- Are you at least 21 years of age?
- Do you require sponsorship to work in the United States?
- The pay rate for our Customer Service role starts at $22.40 per hour during the initial 10-week training period, increasing to $23.24 per hour upon successful completion of the training; does this rate fall within your pay expectations?
- Due to the nature of our work as a sportsbook, our shifts are aligned to coincide with the live sporting calendar.
- Are you willing to work a flexible schedule to include both weekdays and weekends?
- Given that this on-site role is based in our Denver, Colorado office, are you able to reliably commute to this location for work?
