Showroom Ambassador

We are seeking a highly skilled and customer-focused Showroom Ambassador to join our team at Brilliant Earth. As a Showroom Ambassador, you will be responsible for providing exceptional customer service, maintaining a premium showroom environment, and ensuring a seamless experience for every Brilliant Earth customer.

Key Responsibilities:

• Proactively greet and assist customers, creating a memorable and personalized experience that reflects our luxury brand and product quality.
• Act as a brand ambassador, communicating our brand values and company mission of creating a more sustainable, transparent, and compassionate jewelry industry.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience.
• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Conduct weekly and quarterly audits to ensure showroom standards are being upheld. Follow through with resolving opportunities identified.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

Requirements:

• A passion for delivering exceptional customer service and creating memorable experiences.
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
• Ability to work a schedule that includes weekend days and maintain a flexible attitude.
• Experience in a retail, hospitality, or restaurant environment is a plus.

What We Offer:

• Competitive compensation and benefits package, including medical, dental, and vision insurance, 401k match, and generous PTO policy.
• Opportunities for career growth and professional development, including training and education programs.
• A dynamic and supportive work environment, with a focus on teamwork and collaboration.