Enterprise Support Specialist

3 days ago


Indian Head, Maryland, United States Resource Management Concepts, Inc. Full time

Company Overview

At Resource Management Concepts, Inc., we provide professional services to government and commercial sectors. Our mission is to deliver exceptional management and technology solutions supporting the protection and preservation of the people and environment of the United States of America.

Job Details

This role is part of a highly talented team supporting RDT&E network connected and standalone laboratories. The successful candidate will be responsible for creating and updating master images for the team, applying configuration changes as required by organization SOPs and/or checklists.

Key Responsibilities

  • Create and update master images for the team and apply configuration changes as required.
  • Maintain monthly images for the team, including installing security patches and minor software updates.
  • Deploy software to end-user systems using SCCM and create images.
  • Experience with scripting using powershell, batch, or bash to automate tasks for users and/or the organization.
  • Manage Active Directory, including user accounts, groups, GPO, and deploying policies to a domain.
  • Review and apply STIG requirements using scripts, GPO, etc.
  • Strong troubleshooting skills resolving escalated tickets without supervision.
  • Support systems within a virtual environment.
  • Minor experience applying configurations to switches.
  • Perform routine patch management to servers in an enterprise environment.
  • Provide help desk support, including imaging workstations, upgrading desktop hardware, troubleshooting various issues, etc.
  • Support creation and updating of the team's SOPs.
  • Experience with Tier 3 desktop support.

Estimated Salary Range

The estimated annual salary for this position is $90,000 - $130,000, depending on factors such as location, education, knowledge, skills, competencies, and experience.



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