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Lead Pharmacy Operations Manager
2 months ago
As a pivotal member of the pharmacy team, you will deliver empathetic consulting services to patients, guiding them on the effective use of medications and addressing potential drug interactions. You will also provide essential preventive and clinical healthcare services, including immunizations and diagnostic testing, while focusing on improving patient outcomes.
Key Responsibilities:
Enhancing Patient Experience
- Welcome patients warmly and assist them with their needs regarding products and services. Address patient concerns promptly to ensure a satisfactory experience.
- Demonstrate and promote exemplary customer service practices among team members to foster a welcoming and supportive environment.
- Proactively engage with patients to anticipate their needs and promote available healthcare services, transitioning the pharmacy's role from transactional to relational.
- Participate in community events that resonate with the unique demographics we serve, as directed by management.
- Provide guidance to patients on medication usage, side effects, and interactions, ensuring they receive the correct information and referrals as necessary.
- Perform essential pharmacist duties such as compounding, medication reviews, and management.
- Dispense prescribed medications accurately and efficiently, ensuring compliance with all regulations and standards.
- Oversee pharmacy operations, ensuring adherence to company policies and regulatory requirements while optimizing workflow.
- Collaborate with management to explore and develop new business opportunities.
- Maintain up-to-date knowledge of pharmacy technology and systems to enhance operational efficiency.
- Ensure accurate processing of insurance claims to mitigate patient issues and prevent payment rejections.
- Communicate with healthcare providers to clarify prescriptions and address any concerns regarding medications.
- Deliver clinical services such as immunizations and wellness checks to support community health.
- Manage the pharmacy's physical environment, ensuring it is clean, organized, and efficient.
- Maintain accurate records and documentation as required by law and company standards.
- Collaborate with management on hiring and staff development, ensuring a high-performing team.
- Set clear expectations and goals for pharmacy staff, fostering a culture of teamwork and recognition.
- Conduct performance evaluations and oversee training initiatives to ensure compliance with best practices.
- Identify and nurture potential leaders within the team to support career growth.
- Address employee concerns to maintain a positive workplace atmosphere.
- Stay informed about current regulations and maintain necessary certifications to provide clinical services.
- Enhance knowledge of pharmacy practices through ongoing education and professional development.
- Communicate relevant corporate health initiatives to pharmacy staff to ensure alignment with company goals.
- Analyze performance metrics to identify areas for improvement and implement strategies to enhance pharmacy operations.
- Build and maintain relationships with local healthcare providers to promote pharmacy services and community health initiatives.
- Ensure compliance with all state and federal regulations governing pharmacy practice.
- BS in Pharmacy or Pharm D Degree from an accredited institution.
- Current pharmacist licensure in the relevant states.
- Experience in pharmacy operations and patient care.
- Strong understanding of controlled substance laws and regulations.
Walgreens is a leader in the integrated healthcare and retail pharmacy sectors, committed to enhancing community health and well-being. With a legacy of service spanning over 170 years, Walgreens is dedicated to providing high-quality healthcare services and products to millions of customers daily, fostering a healthier future for all.
