Restaurant Operations Manager

2 weeks ago


Broken Arrow, Oklahoma, United States Hal Smith Restaurants Full time
Job Title: Assistant Manager

At Hal Smith Restaurants, we are seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated staff.

Responsibilities:
  • Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.
  • Manage operations with passion, integrity, and knowledge while promoting the culture and values of the restaurant.
  • Implement new company policies and procedures by developing plans and instructing staff.
  • Provide direction to shift leaders, and staff to achieve restaurant goals.
  • Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement.
  • Provide coaching and feedback to managers and staff and assess performance on an ongoing basis.
  • Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
  • Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
  • Consistently monitor product and labor costs to remain within goals.
  • Solicit guest feedback to understand the needs and wants of customers.
  • Train and coach staff on guest services principles and practices.
  • Follow the restaurant policies and procedures, including those for cash handling and safety/security.
  • Monitor and maintain the POS System.
  • Assist in new menu implementation.
  • Develop and implement creative solutions to areas of improvement.
  • Assist in conducting staff and daily pre-shift meetings.
  • Assist in any areas of the restaurant when staffing constraints require.
  • Identify employee weaknesses and retrain as necessary.
Qualifications:
  • College degree preferred.
  • Previous experience in a restaurant setting, preferably 2-3 years.
  • Able to learn and use POS System.
  • Able to lift minimum of 10-25 lbs.
  • Complete training in all areas of restaurant.
  • Must be able to take direction and delegate responsibilities.
  • Able to work in a fast-paced environment.
  • Able to work nights, weekends, and holidays.
  • ServSafe Certification preferred.


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