Restaurant Operations Manager
2 weeks ago
At Hal Smith Restaurants, we are seeking a highly motivated and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of dedicated staff.
Responsibilities:- Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved.
- Manage operations with passion, integrity, and knowledge while promoting the culture and values of the restaurant.
- Implement new company policies and procedures by developing plans and instructing staff.
- Provide direction to shift leaders, and staff to achieve restaurant goals.
- Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement.
- Provide coaching and feedback to managers and staff and assess performance on an ongoing basis.
- Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations.
- Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
- Consistently monitor product and labor costs to remain within goals.
- Solicit guest feedback to understand the needs and wants of customers.
- Train and coach staff on guest services principles and practices.
- Follow the restaurant policies and procedures, including those for cash handling and safety/security.
- Monitor and maintain the POS System.
- Assist in new menu implementation.
- Develop and implement creative solutions to areas of improvement.
- Assist in conducting staff and daily pre-shift meetings.
- Assist in any areas of the restaurant when staffing constraints require.
- Identify employee weaknesses and retrain as necessary.
- College degree preferred.
- Previous experience in a restaurant setting, preferably 2-3 years.
- Able to learn and use POS System.
- Able to lift minimum of 10-25 lbs.
- Complete training in all areas of restaurant.
- Must be able to take direction and delegate responsibilities.
- Able to work in a fast-paced environment.
- Able to work nights, weekends, and holidays.
- ServSafe Certification preferred.
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