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Customer Service Team Leader

2 months ago


Broken Arrow, Oklahoma, United States MOD Pizza Full time

MOD Restaurants is a company that believes in making a positive impact on the world. As a Customer Service Lead, you will be responsible for leading the squad to deliver amazing pizzas and salads to our guests with radical style and personalization. You will set the example of what it means to serve and create a place where everyone feels welcome.

As a leader on our team, you will be responsible for directing the squad to deliver pizzas and salads that meet our high standards. You will also be responsible for coaching and training your team members to ensure they have the skills and knowledge they need to succeed.

We are looking for someone who is passionate about customer service and has a strong desire to lead a team. You should have a minimum of 1 year of customer service or restaurant leadership experience and be able to think strategically and act tactically.

Apart from a competitive hourly wage, our Restaurant Shift Supervisors average almost $4/hour in tip earnings. You will also be eligible for paid sick time, paid vacation, and other benefits.

We are a fair chance employer and are committed to creating a workplace that is inclusive and welcoming to all. If you are passionate about customer service and leadership, we encourage you to apply.

  • Lead the squad to deliver amazing pizzas and salads to our guests.
  • Coach and train team members to ensure they have the skills and knowledge they need to succeed.
  • Direct the squad to deliver pizzas and salads that meet our high standards.
  • Partner with General Manager to engage the board community of our restaurant.
Required Qualifications:
  • Minimum of 1 year of customer service or restaurant leadership experience.
  • Experience successfully leading, coaching, training, and motivating front line employees.
  • Ability to think strategically and act tactically.
  • Ability to stay calm and focused in busy restaurant operations.
  • Must be at least 18 years old.