Car Wash Operations Manager
3 weeks ago
Job Overview
We are seeking an experienced Car Wash Operations Manager to lead our Quick Quack Car Wash team in delivering exceptional customer experiences and driving business growth.
Job Description
The Car Wash Operations Manager will be responsible for developing and implementing business strategies, leading daily operations, and inspiring a high-performing team to meet sales goals and deliver operational excellence.
Key Responsibilities
- Assist the Store Leader in hiring and training new Team Members to ensure a skilled and motivated workforce.
- Coordinate the day-to-day workflow of Team Members, providing direction and support to ensure seamless operations.
- Assist with employment actions, including discipline and termination of Team Members in accordance with company policy.
- Monitor store performance, identifying opportunities to increase productivity and efficiency.
- Assist customers with questions or price discrepancies, ensuring exceptional customer service.
- Enforce the proper use of sales pitches with the Team.
- Maintain proper cash accountabilities at POS registers.
- Perform other duties as assigned.
Requirements
To succeed as a Car Wash Operations Manager, you will need:
- Strong leadership and communication skills to motivate and inspire your team.
- Excellent customer service skills to deliver exceptional experiences.
- Ability to read, count, and write accurately.
- Flexibility to work various hours, weekends, and holidays.
- Ability to smile and maintain a clean appearance as per the dress and grooming standards.
- Ability to assign and delegate tasks.
- High school diploma or equivalent preferred.
- Prolonged periods standing and working on the cash register or related equipment.
- Ability to lift up to 15 pounds at times.
Competencies
- Planning & Organizing: Drive memberships by maximizing car volume and building customer loyalty through a best-in-class guest experience.
- Business Acumen: Contribute to the overall financial success of the store by analyzing reporting and daily trends to make strategic business decisions.
- Inspiring Others: Motivate and inspire your team through Quick Quack's core values (Smart, Kind & Driven).
- Execution: Clearly communicate the standards of Quick Quack Car Wash and monitor outcomes to ensure everyone adheres to companywide policies and procedures.
- Delegation & Empowerment: Provide clear expectations, involve others in developing plans, and hold team members accountable to customer service standards.
- Selecting Talent: Recruit and hire strong talent to ensure the store is always staffed to meet business needs.
- Building Talent: Develop your team to ensure they provide outstanding service and are prepared for future growth.
- Coaching: Provide ongoing performance feedback through real-time coaching, 1 on 1s, and individual development plans.
- Decision Making: Actively seek data from a variety of sources to identify opportunities and make rapid and well-informed decisions to improve results.
Estimated Salary: $45,000 - $60,000 per year, depending on experience and location.
Benefits
Eligibility for this role requires a clean driving record, meaning that you may not have any major moving violations or serious preventable accidents within the last 3-5 years. Must have a current Driver's License (not suspended or expired).
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