ServiceNow Platform Engineer

2 weeks ago

Pensacola, Florida, United States Navy Federal Credit Union Full time
Job Summary

We are seeking a highly skilled ServiceNow Platform Engineer to join our team at Navy Federal Credit Union. As a ServiceNow Platform Engineer, you will be responsible for delivering technical engineering and governance oversight for the ServiceNow platform, applying knowledge of architecture and engineering principles to research, evaluate, design, implement, and maintain ServiceNow system and product solutions.

Key Responsibilities
  • Apply ServiceNow platform expertise to promote and guide business solutions.
  • Support the definition, guardrails, and execution of the ServiceNow technical governance processes.
  • Drive standardization and best practices for the effective operations of ServiceNow platform architectural model to drive value delivery.
  • Work with the ServiceNow platform owner, architecture, engineering, and development to achieve organizational outcomes.
  • Coordinate with a team of platform technical experts to achieve governance and organizational outcomes.
  • Coach and apply technical standards with service and operational partners and product owners.
  • Perform engineering technology research, procurement support, deployment, and configuration for new and modified systems.
  • Provide and coordinate technical evaluation of demand against platform architecture, capabilities, and practices, including considerations for integration, performance, and security.
  • Design solutions and solution alternatives, effectively solicit, and incorporate feedback, and present options to all levels of leadership.
  • Present clear, organized, and concise information to all audiences through a variety of media to enable effective business decisions; ability to communicate across the organization at all levels.
  • Ensure the security and integrity of system and product solutions including compliance with Navy Federal, industry, architecture, engineering, and information security principles and practices.
  • Supports remediation and health activities of the platform.
Requirements
  • Bachelor's degree in information technology or the equivalent combination of training, education, and experience.
  • Extensive Hands-On ServiceNow platform engineering and architecture experience with additional knowledge of integrated technologies.
  • Extensive understanding of ServiceNow capabilities and applying the platform to meet business goals.
  • Advanced knowledge and application of enterprise and solution architecture concepts using the ServiceNow platform.
  • Strong experience in the ServiceNow platform and proper use of the data model (CSDM).
  • Advanced knowledge of engineering disciplines; including operational platform and integration patterns and protocols.
  • Expertise in consultative approaches with stakeholders.
  • Demonstrable understanding of IT operations and service management practices.
  • Experience leading discussions related to ServiceNow implementations of products and data.
  • Experience in hybrid operating system environments; Unix, Windows, Network, Cloud, Containers, Serverless
  • Experience with platform planning, testing, and validation.
  • Advanced organizational, planning, and time management skills.
  • Advanced skill exercising initiative and using good judgment to make sound decisions.
  • Expert verbal and written communication skills.
Desired Qualifications
  • Experience with designing and executing platform governance models.
  • Experience using the ServiceNow common service data model (CSDM).
  • Experience connecting the platform data to organizational outcomes (e.g., portfolio management).
  • Experience with agile delivery with a focus in SAFe.
  • Experience in knowledge base for documentation and knowledge transfer efforts.

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