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Warranty and Quality Assurance Coordinator
2 months ago
Key Responsibilities:
Embrace our organizational culture, mission, values, and operational guidelines.
Innovative Thinking: Seek improved solutions as a proactive problem solver.
Leadership: Take initiative and be a driving force for positive change.
Passion: Exhibit motivation and enthusiasm in your role.
Accountability: Fulfill commitments and uphold integrity in all actions.
Respect: Engage in active listening and maintain open, honest, and inclusive communication.
Specific Duties Include:
Oversee warranty issues and field-related concerns, including managing the RMA system and Customer Concerns Database. Ensure the integrity of the RMA process for effective resolution and optimize the current return flow. Collaborate with various manufacturing facilities to analyze warranty and field failure data.
Conduct trend analysis on warranty information and prepare monthly reports to present summaries to senior management.
Maintain customer PPM databases and scorecards, providing detailed reports on specific part number issues to manufacturing teams.
Publish data on the Cost of Poor Quality and summarize customer-related information as necessary.
Manage and facilitate data on purchased part rejections and assist in driving resolutions.
Act as a liaison between clients and the organization, maintaining communication through various channels and visiting client locations to address concerns as needed. Foster and sustain client relationships by responding promptly to inquiries regarding quality measures and PPAP submissions.
Support the creation of quality specifications, guidelines, and procedures, monitoring their effectiveness and recommending improvements.
Track customer-specific requirements and communicate any updates or changes as required.
Assist with Quality Management System audits by presenting performance data related to customer interactions.
This position requires adherence to the Technology Control Plan and Federal Export Control Policy established by the organization.
Educational Qualifications:
A four-year degree in engineering is preferred but not mandatory.
Experience Requirements:
A solid understanding of our products and processes is essential.
3 to 5 years of relevant experience, including direct engagement with customers at all levels.
Exceptional interpersonal skills, with the ability to connect with all levels within the organization.
Strong analytical and problem-solving capabilities, with experience in QRQC, Six Sigma, and 8D methodologies.
Proficient in Excel and Minitab, with a proven track record of meeting tight deadlines.
A comprehensive understanding of the seven principles of quality management, four types of quality control, and three types of quality inspections.
Proficient in Microsoft Office Suite and familiar with J.D. Edwards or similar enterprise resource planning systems.
