App/Trade Support Specialist

2 weeks ago

New York, New York, United States Dexian Full time
Job Title: App/Trade Support

The App/Trade Support role is a critical position within our organization, responsible for providing exceptional support to our business users in Rates. As a key member of our team, you will be the first point of contact for end-users, ensuring timely and effective resolution of their queries and issues.

Key Responsibilities:
  • Ownership and delivery of on-boarding support of new processes into the MAPS organization
  • Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
  • Monitoring and alerting of critical trading system environments
  • Troubleshooting of complex systems issues
  • Proactive identification and resolution of problem hotspots
  • Development of tools and driving efficiency/stability improvements
  • Accurate tracking of support effort to enable effective management reporting
  • Release implementation and enforcement of change management policy
  • Major Incident management and Problem Management

The suite of applications we support cover many different functional aspects of the business, including pricing and trade capture, risk generation and aggregation, market and reference data.

This role will give the successful candidate exposure to the full front-to-back process from trade inception to feeding risk downstream.

This is also an opportunity to work in a global team.

Requirements:
  • Operating systems: Linux primarily
  • ITIL Certification or performed in a role that demonstrates application of the principles
  • Scripting languages: Unix Shell, Python
  • SQL (intermediate level: multi-table joins, grouping results, stored procedures)
  • Grid computing (e.g. Data Synapse), job scheduling (Autosys, Crontab) batch management
  • Well rounded understanding of infrastructure disciplines (network, server, storage, messaging)
  • Enterprise Monitoring - ITRS Geneos
  • Documentation (Confluence)
  • Experience with trading risk systems
  • Familiarity with Bloomberg and Reuters

Personal Skills - must be resilient and confident working in a high pressure FO trading environment. Excellent communication skills essential. Leadership.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide.

As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants.

Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://www.dexian.com to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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