Emergency Response Coordinator

13 hours ago


Cleveland, Ohio, United States AIR TEMP MECHANICAL INC Full time
Job Summary

We are seeking a skilled and organized Dispatcher to join our team at AIR TEMP MECHANICAL INC. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken.

Key Responsibilities
  • Receive and respond to emergency and non-emergency calls in a timely and efficient manner
  • Collect and document information from callers, including details of the emergency or issue
  • Create work orders in our system with the information from the calls
  • Set up work orders for sold work to enable dispatch
  • Prioritize calls based on the level of urgency and importance
  • Transmit information to the appropriate person or department
  • Direct response units to the correct location
  • Monitor the status of the response team
Requirements
  • High school diploma or equivalent
  • Previous experience as a Dispatcher or in a similar role
  • Excellent typing and data entry skills
  • Understanding of best practices and procedures for emergency response situations
  • Strong verbal and written communication skills
  • Highly organized with the ability to multitask and prioritize projects
  • Ability to work well under pressure

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