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Store Sales Director

2 months ago

Lenox Dale, Massachusetts, United States Mattress Firm Full time
Job Description

Job Title: Store Sales Director

Job Summary:

We are seeking a highly motivated and experienced Store Sales Director to lead our sales team at Mattress Firm. As a Store Sales Director, you will be responsible for driving sales performance, leading a team of sales associates, and ensuring exceptional customer experiences.

Key Responsibilities:

  • Drive individual and team sales performance and key performance indicators (KPIs)
  • Train and coach store employees in sales, product knowledge, and operating activities
  • Create store staff schedules to drive store goals and profitability
  • Manage sales associate performance and hold them accountable for achieving personal sales goals and demonstrating company values
  • Execute performance improvement plans, progressively discipline, and terminate when appropriate
  • Lead store visits with District Manager and/or Regional VP, identifying areas of success and opportunity
  • Maintain customer relationships during and post-purchase
  • Create an environment where customers are always at the center and have an exceptional experience
  • Communicate professionally and regularly with field employees to address immediate concerns and questions
  • Assist in multi-store staffing, interviewing, and hiring qualified candidates
  • Continue to develop skills, competencies, product knowledge through assigned coursework, training, and other company-led activities
  • Conduct workforce management activities, utilizing Operations team support and tools
  • Achieve or exceed individual store financial targets through effective execution and customer service at the store level
  • Ensure store execution of product merchandising, marketing, and point-of-purchase (POP) standards
  • Ensure company policies, including appearance and functionality standards, and state regulations are followed
  • Partner with marketing to plan, implement, and monitor assigned store's social media strategy to positively impact brand awareness and increase sales
  • Ensure timely open and closing procedures

Requirements:

  • High school diploma or equivalent required; bachelor's degree preferred
  • Minimum 2 years of retail sales experience, preferably in a leadership role
  • Proven track record of driving sales performance and leading high-performing teams
  • Excellent communication, coaching, and leadership skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong analytical and problem-solving skills
  • Ability to maintain confidentiality and handle sensitive information

What We Offer:

  • Competitive salary and bonus structure
  • Opportunities for career growth and professional development
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with employer matching
  • Employee discounts on mattresses and sleep accessories
  • Flexible scheduling and work-life balance