Technical Support Specialist
4 days ago
GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment. Our team is dedicated to empowering our diverse employees to drive exceptional business results for our clients. As a Certified B Corporation, we are committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment.
About the Position:GadellNet is seeking top-tier Technical Support Engineers to drive customer satisfaction through our technical support help desk. You will be the first point of contact for client technical issues. We will provide processes, tools, and training to equip you to successfully resolve issues and meet our clients' needs.
Responsibilities:- Provide technical support and exceptional customer service via phone, email, chat, and Thread.
- Acknowledge assigned tickets daily and self-manage following GadellNet's Manage to Zero (MTZ) concept.
- Update and manage ConnectWise Calendar to accurately reflect appointment times, additional time spent on tickets, meetings, and breaks.
- Self-manage timesheet and plan for Daily Time Entry to reflect at least 8 hours.
- Attend and participate in weekly team huddles, one-on-one meetings with Lead, and other scheduled meetings.
- Participate in an on-call rotation.
- At least two years of experience working as a help desk or service desk engineer (MSP experience preferred).
- At least two years of experience utilizing, troubleshooting, researching, and/or fixing Windows 7 and above, macOS 13 Ventura and above, Microsoft 365 Admin Center, Windows Server 2012 and above, Android and iOS devices, Printers/Scanners, Microsoft Office Suite, and TCP/IP and Basic Networking.
- At least two years of experience with business application support (e.g., QuickBooks, Adobe Suite, Bluebeam, Sage, and Autodesk).
- At least two years of networking support experience (e.g., Meraki, Fortinet, SonicWall, Ubiquiti).
- Experience working in a team-oriented, collaborative environment.
- Ability to manage and prioritize inbound ticket requests submitted via email, chat, or by phone.
- Ability to conduct research into a wide range of computing issues.
- Ability to work both from a schedule and autonomously.
- Excellent communication skills, both written and verbal, with a focus on rapport-building, listening, and questioning skills.
- Ability to present ideas in a user-friendly, business-friendly manner.
- Proven analytical, problem-solving, and documentation skills.
GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.
- Make an Impact
- 100% Responsibility 0% Excuses
- Grow or Die
- Health, vision, and dental insurance.
- Paid time off, including parental leave and volunteer time.
- Flexible work environment.
- Access to mental health services.
- Employee matching donation program.
- 401k and employer matching.
-
Technical Support Specialist
3 weeks ago
Carmel, Indiana, United States GadellNet Full timeJob Title: Technical Support EngineerGadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment....
-
Technical Support Specialist
3 weeks ago
Carmel, Indiana, United States GadellNet Full timeJob Title: Technical Support EngineerGadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technology solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunity Employer passionate about building a creative, growth-oriented, and progressive work environment....
-
Customer Technical Support Specialist
1 week ago
Carmel, Indiana, United States Siemens Energy Full timeAbout the RoleAs a Customer Technical Support Engineer at Siemens Energy, you will play a critical role in providing technical leadership and support to our customers. You will work closely with internal and external stakeholders to resolve technical issues, provide technical instructions, and lead root cause investigations.Key ResponsibilitiesSupport the...
-
Technical Specialist
4 weeks ago
Carmel, Indiana, United States Sepro Corp Full timeJob OpportunitySePRO Corporation is a leading provider of specialty environmental products, dedicated to protecting and preserving nature. We are seeking a highly skilled and motivated individual to join our team as a Technical Specialist.The ideal candidate will have a strong background in crop protection and sales, with excellent communication and...
-
Technical Customer Service Support Specialist
2 weeks ago
Carmel, Indiana, United States Openlane Full timeAbout Us:At Openlane, we're revolutionizing the wholesale industry with our cutting-edge digital marketplace. Our mission is to empower customers with easy access to information and data, helping them make informed decisions. We're a team of innovators, driven by a passion for excellence and a commitment to customer success.Job Summary:We're seeking an...
-
Technical Customer Service Support Specialist
3 weeks ago
Carmel, Indiana, United States Openlane Full timeAbout Our TeamAt Openlane, we're passionate about making wholesale easy for our customers. Our team is dedicated to building innovative solutions that help our customers succeed in the used vehicle industry.Job SummaryWe're seeking an Operations Program Coordinator to join our growing team. This role will drive key performance outcomes across the autoniq...
-
Technology Support Specialist
1 week ago
Carmel, Indiana, United States Best Buy Full timeJob SummaryWe are seeking a skilled Technology Support Specialist to join our team at Best Buy. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, helping them to troubleshoot and resolve technical issues with their devices.Key ResponsibilitiesProvide timely and effective support to...
-
Technical Support Representative
3 weeks ago
Carmel, Indiana, United States Clinical Architecture Full timeAbout the PositionClinical Architecture is seeking a skilled professional to fill the role of Client Support Specialist. This position requires a strong ability to engage with customers and clients to provide support and enhance the customer experience.Key ResponsibilitiesCollaborate with the Customer Success Manager to ensure customer satisfaction and build...
-
Client Support Specialist
3 weeks ago
Carmel, Indiana, United States Clinical Architecture Full timeAbout the RoleClinical Architecture is seeking a highly skilled and dedicated individual to join our team as a Client Support Specialist. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesCustomer SupportCollaborate with the Customer Success Manager...
-
Caregiver Support Specialist
1 month ago
Carmel, Indiana, United States Caregiver, Inc. Full timeJob Title: Caregiver Support SpecialistWe are seeking a compassionate and dedicated Caregiver Support Specialist to join our team at Caregiver, Inc. Our mission is to enable individuals with intellectual and developmental disabilities to lead their unique lives with dignity, independence, and inclusion.Job Summary:The Caregiver Support Specialist will...
-
Technical Implementation Specialist
2 weeks ago
Carmel, Indiana, United States RLDatix Full timeJob OverviewRLDatix is seeking a skilled Technical Implementation Analyst to join our professional services team. As a key member of our team, you will lead technical implementation projects to ensure our Policy Stat customers are set up for success.Key Responsibilities:Act as a trusted guide and project coordinator to assist clients in the software...
-
Customer Support Specialist
2 months ago
Carmel, Indiana, United States Siemens Energy Full timeAbout the RoleThis is a challenging and rewarding opportunity to join Siemens Energy as a Customer Technical Support Engineer. As a key member of our team, you will be responsible for providing technical support and leadership to our customers and internal stakeholders.Key ResponsibilitiesSupport the Siemens Energy Industrial Application steam turbine...
-
Electrical Systems Specialist
1 week ago
Carmel, Indiana, United States Dansources Technical Services Full timeJob DescriptionWe are seeking a skilled Electrical Engineer to join our team at Dansources Technical Services. The ideal candidate will have expertise in designing, developing, testing, and supervising the manufacture of electrical equipment. Key responsibilities include conducting experiments and evaluating results in areas such as radar and radiation...
-
Electrical Systems Specialist
4 weeks ago
Carmel, Indiana, United States Dansources Technical Services Full timeJob OverviewWe are seeking a skilled Electrical Engineer to join our team at Dansources Technical Services. The successful candidate will be responsible for designing, developing, testing, and supervising the manufacture of electrical equipment.Key ResponsibilitiesConduct experiments and evaluate results in areas such as radar and radiation detection...
-
Clinical Support Specialist
3 weeks ago
Carmel, Indiana, United States Clinical Architecture Full timeAbout the RoleClinical Architecture is seeking a skilled Client Support Specialist to join our team in Carmel, IN. As a key member of our support team, you will engage with customers and clients to provide exceptional support and enhance their experience.ResponsibilitiesCollaborate with the Customer Success Manager to ensure customer satisfaction and deliver...
-
Client Support Specialist
3 weeks ago
Carmel, Indiana, United States Clinical Architecture Full timeAbout the PositionClinical Architecture is seeking a skilled professional to fill the role of Client Support Specialist. This position requires a strong ability to engage with customers and clients to provide support and enhance the customer experience.Key ResponsibilitiesCollaborate with the Customer Success Manager to ensure customer satisfaction and...
-
Client Support Specialist
3 weeks ago
Carmel, Indiana, United States Clinical Architecture Full timeAbout the RoleClinical Architecture is seeking a skilled Client Support Specialist to join our team in a dynamic and innovative environment. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their satisfaction and success with our software solutions.Key ResponsibilitiesCollaborate with the...
-
Service Desk Support Specialist
3 weeks ago
Carmel, Indiana, United States OPENLANE Full timeAbout UsAt OPENLANE, we're revolutionizing the wholesale industry with our cutting-edge digital marketplace. Our mission is to empower our customers with clear, actionable insights and a seamless buying and selling experience.Job SummaryWe're seeking a highly motivated and detail-oriented Service Desk Support Intern to join our team. As a key member of our...
-
Environmental Equipment Specialist
2 months ago
Carmel, Indiana, United States U.S. Environmental Rental Full timeJob SummaryU.S. Environmental Rental is seeking a highly motivated and detail-oriented Environmental Equipment Specialist to join our team in Hamilton, NJ. As an Environmental Equipment Specialist, you will be responsible for preparing equipment for rental orders, providing technical support and training to clients, and cross-training with various...
-
Dynamics Administrator
3 weeks ago
Carmel, Indiana, United States Insight Global Full timeAbout the RoleWe are seeking a highly skilled Dynamics Administrator to join our team at Insight Global. As a technical liaison, you will work collaboratively with vendors, internal departments, and IT to ensure seamless integration of Dynamics 365 and other applications.Key ResponsibilitiesConfigure and implement third-party systems to meet business...